Blog Posts

Electronic Security Expo

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January 7, 2026 ESX
FIELD OPERATIONS

Coaching Technicians to Sell: Turning Customer Interactions into Sales Wins

Technicians are natural problem-solvers with unique access to customers at critical moments. With the right coaching, they can also become powerful drivers of revenue and loyalty.

This session shows managers how to train technicians to identify upsell opportunities, confidently present add-on solutions, and turn every customer interaction into a growth opportunity. We’ll also explore simple ways to encourage Google reviews and design incentive programs that motivate without distracting. Walk away with practical tools to empower your field team to not only fix problems but also fuel sales and strengthen customer loyalty. 

The ESA team is excited to see you at this event. OP.2 Coaching Technicians to Sell: Turning Customer Interactions into Sales Wins


In this session, you’ll learn to:


Train technicians to recognize and present upsell opportunities during service calls.


Build confidence in your team to recommend solutions that benefit customers.


How to implement effective marketing strategies to promote video monitoring


Design incentive programs that drive results without creating distractions.


Leverage customer interactions to boost reviews and strengthen long-term loyalty.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Jon Perry

President at Sting Alarm

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David DeCamp

Owner of All Security Co, LLC


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ESX EDUCATION TRACK

Field Operations

Learn how to streamline scheduling, optimize dispatching, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing, quality control, and workforce developmentDiscover how to leverage technology and data to gain real-time visibility into field activities, enabling smarter decisions and proactive problem-solving. 


This Track is sponsored by:

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January 7, 2026 ESX
FIELD OPERATIONS

Mastering Your True Labor Cost

Every technician deployment carries a cost—and it’s more than just wages and fuel. From benefits and overhead to time utilization and opportunity costs, the true expense of sending a technician into the field is often underestimated.

In this session, you’ll learn the methodology to calculate labor rates accurately, understand the impact on margins, and apply markups that safeguard profitability. Gain practical tools to evaluate service efficiency, price jobs with confidence, and make smarter operational decisions that balance customer satisfaction with financial performance. Walk away with a clear understanding of what each technician visit really costs your business—and how to turn that knowledge into stronger margins. Mastering Your True Labor Cost

The ESA team is excited to see you at this event. Mastering Your True Labor Cost 


In this session, you’ll learn to:


Identify cost components that impact field service profitability.


Set pricing structures that protect your bottom line.


Make data-driven decisions about service deployment and efficiency.


Convert cost insights into improved financial performance.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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John Nemerofsky

Chief Operating Officer of SAGE Integration

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Rob Pedregon

Director of Operations & General Manager at iWired

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Johnathan George

CEO of Vangeo Technology Group (iWired/HomeRun Electronics)

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Matthew Carlson

Controller at Doyle Security Systems


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ESX EDUCATION TRACK

Field Operations

Learn how to streamline scheduling, optimize dispatching, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing, quality control, and workforce developmentDiscover how to leverage technology and data to gain real-time visibility into field activities, enabling smarter decisions and proactive problem-solving. Mastering Your True Labor Cost


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

Leveling the Playing Field: Competing Online with National Brands

National security brands dominate with massive ad budgets—but that doesn’t mean they win at the local level. In fact, regional integrators and dealers have a unique edge when they learn how to leverage Local SEO and Google Business Profiles effectively, including how Generative Engine Optimization (GEO) is evolving the search landscape.

National security brands dominate with massive ad budgets—but that doesn’t mean they win at the local level. In fact, regional integrators and dealers have a unique edge when they learn how to leverage sales and marketing effectively. This session will teach you how to compete—and win—online in your market, even if you don’t have a corporate-sized marketing budget. Learn how to optimize your digital presence so that when local prospects search for security, surveillance, or life safety services, your business appears first and stands out as credible. We’ll cover proven strategies for improving your presence, managing your personal and business profile, collecting impactful reviews, and building an online reputation that outperforms the national players in your service area.

The ESA team is excited to see you at this event. Leveling the Playing Field: Competing Online with National Brands


In this session, you’ll learn:


How to outrank national brands in local search on a smaller budget.


A review strategy that builds trust and credibility fast.


How to leverage local expertise as your competitive edge online.


How AI-powered search and GEO are changing the game.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Marvin Smith

President of Orlando Emergency Signal

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Janet Fenner

President of Defined Marketing

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Brian Page

Director of Data Center Solutions at Minuteman Security and Life Safety


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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

Sealing the Deal on Service: How to Sell Service and Maintenance Agreements

Attendees will leave with practical sales approaches, scripts, and insights to increase agreement adoption and strengthen customer relationships.

This session explores proven strategies for positioning and presenting service agreements that resonate with today’s buyers, including insights on pricing methodology. Learn how to educate clients on the true value of ongoing support, overcome common objections, and build contracts that drive predictable recurring revenue for your business. 

The ESA team is excited to see you at this event. Sealing the Deal on Service: How to Sell Service and Maintenance Agreements


In this session, you’ll learn:


How to shift the conversation from cost to value.


Pricing methodologies that maximize profitability while remaining competitive.


The most common objections to service agreements—and how to address them confidently.


Ways to structure tiered offerings that appeal to different customer segments.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Chris Atwood

Assistant Sales Manager – Wayne Alarm Systems
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Matthew Hanley

Executive Vice President – Business Integration at Pye Barker

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Lynnie Guzman

Director of Sales & Marketing at Holmes Security Systems


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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

AI as Your Sales Sidekick: How and When to Use It for Maximum Impact

Artificial Intelligence (AI) isn’t here to replace salespeople—it’s here to help them excel.

In this session, you’ll learn how to harness AI as a powerful assistant throughout the sales cycle from prospecting to closing. We’ll cover when to lean on AI for research, personalization, and forecasting—and when to step in with the human connection that builds trust and closes deals.

The ESA team is excited to see you at this event.


In this session, you’ll learn:


AI tools and techniques that save time on research, lead qualification, and follow-up.


How to leverage AI for smarter forecasting and pipeline management.


The critical moments where human touch outperforms automation—and how to balance both for maximum results.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Chris Peterson

Founder & President of Vector Firm
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Kathy Sizemore

CEO – A-Bell Alarms
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John Armstrong

Vice President – Outside Sales at AMAROK


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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

Referral Engine: Training Your Sales and Marketing Teams to Drive Warmer Leads

Referrals are the highest-converting, lowest-cost leads you’ll ever get—yet too many companies leave them to chance.

In this session, learn how to train your sales and marketing teams to confidently ask for referrals without sounding pushy or awkward. We’ll explore how to build a referral culture across your company, design customer experiences worth talking about, and create simple processes and messaging that generate steady streams of high-quality leads. You’ll leave with practical tools to help your team build lasting referral habits—and deliver measurable sales results. 

The ESA team is excited to see you at this session in 2026.


In this session, you’ll learn:


Techniques that make asking for referrals natural and comfortable.


How to identify top referral sources and optimal timing.


Strategies to create experiences that generate organic word-of-mouth.


A systematic process for consistent, predictable referral flow.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Michael Alfano

President & CEO at Greensite

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Audrey Pierson

Senior Account Executive at WeSuite




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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

The Power of Being Proactive: Engage, Educate and Upsell as a Trusted Advisor

Attendees will leave with a roadmap for shifting their sales teams toward proactive communication, stronger customer relationships, and meaningful revenue and RMR growth.

This session explores how to position your company and your team as trusted advisors, not just service providers. Learn how to anticipate customer needs before they arise, turn every service interaction into an opportunity to add value, and use education—not pressure—to drive upselling. Checking in with key customers is an art. Attendees will leave with a roadmap for shifting their sales teams toward proactive communication, stronger customer relationships, and meaningful revenue and RMR growth.

The ESA team is excited to see you at this event. The Power of Being Proactive: Engage, Educate and Upsell as a Trusted Advisor


In this session, you’ll learn:


How to shift your team from selling to meet their own goals to proactive advising.


Key triggers and touchpoints that signal upsell opportunities.


How to structure customer check-ins that uncover hidden needs.


Methods to educate customers on new solutions without feeling pushy.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters


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Dean Belisle

Director of Key Accounts – DMP


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John Kostelac

Operations Manager – Northwestern Ohio Security Systems, Inc.


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Brandon Freedman

Managing Partner – Wayne Alarm Systems


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Josh Dice

President – Security Alarm




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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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January 6, 2026 ESX
SALES & MARKETING

Building High-Performing Sales Teams: Recruit, Train, and Lead

Behind every successful sales organization is a leader who knows how to recruit the right talent, train them effectively, and coach them to perform at their best.

This session dives into the nuts and bolts of sales leadership in the security industry — covering everything from finding and hiring top sales reps, to building repeatable processes that actually stick and effective roleplay exercises. Learn practical frameworks for developing your team, maximizing productivity, and creating a culture of accountability and growth. Whether you’re leading a small team or scaling a large sales force, you’ll walk away with actionable strategies to strengthen your leadership and drive measurable results.    

The ESA team is excited to see you at this event. Building High-Performing Sales Teams: Recruit, Train, and Lead


In this session, you’ll learn:


How to identify and hire top sales talent in the security industry.


Training frameworks that stick and translate to real field performance.


Coaching techniques that maximize productivity and accountability.


Strategies for maximizing productivity and accountability.


Scalable leadership practices for teams of any size.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters

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Heather Walkowiak

Sales Training Manager at Alarm Detection Systems



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ESX EDUCATION TRACK

Sales & Marketing

From mastering digital marketing and local SEO to building referral programs and delivering compelling sales presentationsyou’ll gain practical tools and proven strategies tailored specifically for security/fire integrators and dealers. Learn how to empower your sales teams, leverage data-driven marketing, and create seamless customer journeys that drive both new business and recurring monthly revenue (RMR). 


This Track is sponsored by:

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December 5, 2025 ESX
Closing Luncheon

The U.S. Electronic Security and Life Safety Market in 2026

Technology Shifts, Capital Trends, and What They Mean for Your Business

2026 will reward integrators and dealers who understand where the market is heading—and expose those who don’t. AI adoption, recurring revenue pressure, labor costs, and accelerating consolidation are already changing how security and life safety businesses compete, grow, and are valued.

In this session, industry expert Michael Barnes will break down the latest U.S. market data—revenue trends, operating benchmarks, and capital flows—and explain exactly what it means for making decisions about technology investment, pricing, staffing, and long-term strategy.

If you’re responsible for protecting margins, choosing where to invest, or positioning your company for future value, this is not a session to skip. You’ll leave with clear signals on where opportunity is forming, where risk is increasing, and how smart dealers and integrators are preparing for the next year.



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About This Speaker

Michael Barnes is the President of Barnes Associates, Inc. a consulting and advisory firm that specializes in providing financing, acquisition, divestiture and strategic planning services. Since founding the firm in 1986, Michael has been involved in more than 280 security alarm acquisitions and financings, with an aggregate transaction value exceeding $29 billion. Michael currently serves on the board of directors of the Electronic Security Association (ESA). He also lectures at numerous events within the security alarm industry on matters relating to acquisitions, the availability of capital, and the operating dynamics and performance of alarm companies. Michael was the 13th person to be inducted into the Security Alarm Industry Hall of Fame, an honor he received in 2004.



Closing Luncheon

The ESX Closing Luncheon will be held on the ESX Main Stage. Come here for inspiration, motivation and networking with like-minded electronic security and life safety peers. This plated luncheon will include programming that will inspire members of your organization to accomplish their goals and lead others to climb to higher levels of success. Executive, Deluxe and Expo Plus pass holders have access to this luncheon. Register here.


This event is sponsored by:


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December 5, 2025 ESX
Denim & Diamonds Experience

Weinstock Celebration

Celebrate excellence at the ESA Weinstock Celebration, an evening dedicated to honoring the Morris F. Weinstock Award winner and their impact on our industry. Set within the unique atmosphere of the Rayleigh Underground, this event combines meaningful recognition with an elevated Denim & Diamonds theme.

The night will feature a live band, spirits, and hors d’oeuvres, creating a dynamic and festive environment for guests to connect, celebrate, and enjoy the moment together. From high-energy entertainment to heartfelt recognition, this event brings the ESX community together for one of the most anticipated evenings of the week.


Denim is encouraged. Diamonds are expected. Dress to impress and embrace the theme as we celebrate achievement, community, and the spirit of ESX in an evening you won’t want to miss. 


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Celebrate The Weinstock Person of the Year!

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The Morris F. Weinstock Person of the Year Award is the Electronic Security Association’s (ESA) highest honor, established in 1970 to recognize extraordinary leadership, dedication, and volunteer service to the industry and the association. 

The award is graciously sponsored by Resideo, ESA’s exclusive Diamond Executive Strategic Partner. 2025 Winner to be selected & announced

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Weinstock Celebration

Networking is vital to business success — and ESX Networking is fundamental to the event experience. Rub elbows with some of the brightest minds in the industry as you develop trust, industry friendships and groups of peers you can collaborate with throughout the year. The ESX Weinstock Celebration recognizes the recipient of ESA‘s most prestigious award, the Morris F Weinstock Person of the Year — an award dedicated to recognizing the lifetime achievement and service to the industry of a dedicated individual. Let’s have some fun with this year’s winner!


This event is sponsored by:

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