This session breaks down how to evaluate, implement, and integrate field service management software that fits your business. We’ll explore how to automate key workflows such as dispatching, work orders, inventory management, and invoicing, while ensuring your systems work together. Whether you’re just starting your digital transformation journey or looking to tighten up your tech stack, you’ll leave with a clear roadmap to run smarter, leaner operations—with fewer headaches and stronger results.

The ESA team is excited to see you at this event. Smarter Ops: Using Technology to Run Leaner, Faster, and More Profitably

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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In this session, we’ll review practical tools and methods to analyze project outcomes, uncover root causes of variances, and capture customer feedback that strengthens future work. Industry experts will share proven strategies for documenting lessons learned, identifying installation upsells and RMR opportunities, and streamlining closeout processes. Walk away with practical templates and best practices to reduce callbacks, boost profitability, and transform every completed project into a catalyst for stronger client relationships and long-term success. 

The ESA team is excited to see you at this event. From Completion to Continuous Improvement: The Power of Post-Job Assessments

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

See all CEU credits available for attending ESX 2026 education sessions. MORE

This session breaks down the latest NFPA changes and emerging compliance requirements that directly impact your business. Learn how regulatory changes create new recurring revenue (RMR) through enhanced maintenance requirements and compliance services. We’ll cover new standards, complex code interpretations, and how to position yourself in the business of life safety. Discover how to turn regulatory complexity into competitive advantage, commanding premium rates for expertise others lack. Walk away with strategies for building a profitable compliance-focused service division. 

The ESA team is excited to see you at this event. Code Red: Navigating the Latest Fire System Regulations

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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This session shows managers how to train technicians to identify upsell opportunities, confidently present add-on solutions, and turn every customer interaction into a growth opportunity. We’ll also explore simple ways to encourage Google reviews and design incentive programs that motivate without distracting. Walk away with practical tools to empower your field team to not only fix problems but also fuel sales and strengthen customer loyalty. 

The ESA team is excited to see you at this event. OP.2 Coaching Technicians to Sell: Turning Customer Interactions into Sales Wins

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

See all CEU credits available for attending ESX 2026 education sessions. MORE

In this session, you’ll learn the methodology to calculate labor rates accurately, understand the impact on margins, and apply markups that safeguard profitability. Gain practical tools to evaluate service efficiency, price jobs with confidence, and make smarter operational decisions that balance customer satisfaction with financial performance. Walk away with a clear understanding of what each technician visit really costs your business—and how to turn that knowledge into stronger margins. Mastering Your True Labor Cost

The ESA team is excited to see you at this event. Mastering Your True Labor Cost 

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

See all CEU credits available for attending ESX 2026 education sessions. MORE

National security brands dominate with massive ad budgets—but that doesn’t mean they win at the local level. In fact, regional integrators and dealers have a unique edge when they learn how to leverage sales and marketing effectively. This session will teach you how to compete—and win—online in your market, even if you don’t have a corporate-sized marketing budget. Learn how to optimize your digital presence so that when local prospects search for security, surveillance, or life safety services, your business appears first and stands out as credible. We’ll cover proven strategies for improving your presence, managing your personal and business profile, collecting impactful reviews, and building an online reputation that outperforms the national players in your service area.

The ESA team is excited to see you at this event. Leveling the Playing Field: Competing Online with National Brands

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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This session explores proven strategies for positioning and presenting service agreements that resonate with today’s buyers, including insights on pricing methodology. Learn how to educate clients on the true value of ongoing support, overcome common objections, and build contracts that drive predictable recurring revenue for your business. 

The ESA team is excited to see you at this event. Sealing the Deal on Service: How to Sell Service and Maintenance Agreements

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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In this session, you’ll learn how to harness AI as a powerful assistant throughout the sales cycle from prospecting to closing. We’ll cover when to lean on AI for research, personalization, and forecasting—and when to step in with the human connection that builds trust and closes deals.

The ESA team is excited to see you at this event.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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In this session, learn how to train your sales and marketing teams to confidently ask for referrals without sounding pushy or awkward. We’ll explore how to build a referral culture across your company, design customer experiences worth talking about, and create simple processes and messaging that generate steady streams of high-quality leads. You’ll leave with practical tools to help your team build lasting referral habits—and deliver measurable sales results. 

The ESA team is excited to see you at this session in 2026.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

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This session explores how to position your company and your team as trusted advisors, not just service providers. Learn how to anticipate customer needs before they arise, turn every service interaction into an opportunity to add value, and use education—not pressure—to drive upselling. Checking in with key customers is an art. Attendees will leave with a roadmap for shifting their sales teams toward proactive communication, stronger customer relationships, and meaningful revenue and RMR growth.

The ESA team is excited to see you at this event. The Power of Being Proactive: Engage, Educate and Upsell as a Trusted Advisor

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

See all CEU credits available for attending ESX 2026 education sessions. MORE