ESX EDUCATION – FRIDAY

4 days / 32 sessions
Tactical Advice Shared.

Friday, June 17

Education Sessions

ESX Deluxe and Executive Passes have access to these industry-leading best-practice sharing sessions.

9:45 – 10:45AM

  • Monitoring Center Benchmarking: Track. Measure. Manage.
  • Fire Alarms – New Codes, Services and Technology that Drive RMR
  • The Connected Experience – Security. Convenience. Privacy
Monitoring Center Benchmarking: Track. Measure. Manage.
The Business of Monitoring

Monitoring Center Benchmarking: Track. Measure. Manage.

Change is inevitable – it is imperative monitoring centers track, measure, and manage for efficiency, effectiveness, and customer satisfaction. By understanding the benchmarking measurement process, you will be able to make educated decisions about when to add new services, or more importantly, when to eliminate practices that are holding you back. In this session you will learn how to grow your monitoring center and why benchmarking must be prioritized as part of your company strategy to integrate new features and services. Register now for a Deluxe or Executive Pass to get this and all best-practice sharing education.


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Fire Alarms – New Codes, Services and Technology that Drive RMR
Increased Sales

Fire Alarms – New Codes, Services and Technology that drive RMR

The Code of Practice for the installation, transmission of signals and servicing of electronic fire alarm systems is a critical process that is governed under national, state, and local code enforcement. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit, and more importantly, loss of life or property. However, the business of fire alarms drives sustainable and profitable RMR for monitoring, maintenance, and periodic inspections. Register now for this ESX Friday event.


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The Connected Experience – Security. Convenience. Privacy
The Business of Security

The Connected Experience – Security. Convenience. Privacy.

All companies know they are responsible to follow privacy, data, and security rules, but how does it apply to security companies and what do consumers expect? Every security company should have its own privacy/data strategy and be prepared to meet these obligations through a practical action plan, based on the kinds of data it has and the consumers to which it provides services. Whether a breach notification or a website privacy policy, there are dozens of federal and state laws that address privacy and data security and being ignorant of these laws is not a defensible position.


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  • Search Sessions By Day
  • How Do I Register for Education Sessions?
  • Are CEU Credits Available?
How Do I Register for Education Sessions?

ESX has two registration options that include access to the educational program.

  • Deluxe Pass – this pass includes access to all networking events, main stage presentation, the ESX expo and the best-practice sharing sessions (26 sessions to choose from).
  • Executive Pass – this pass includes everything from the Deluxe Pass and also includes access to the NEW Executive Leadership sessions, being held on Tuesday. This education is well-positioned for owners and executive managers and will bring in leadership experts.

Register now
Are CEU Credits Available?
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
    • ESA Certification renewals
    • Louisiana State Fire Marshall
    • Alabama Electronic Security Board of Licensure
    • Mississippi Electronic Protection Systems Division
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
  • Who is Speaking?
Who is Speaking?

Speakers are announced on a rolling basis starting in March.


View Speakers

Late Morning Sessions

11:00AM – 12:00PM

  • Monitoring Innovation in Action
  • The Internet of Litigation: Security. IoT. Cyber Attacks.
  • Improve Customer Retention by Understanding Attrition
Monitoring Innovation in Action
The Business of Monitoring

Monitoring Innovation in Action

In today’s ever-changing marketplace, it is critical that monitoring centers keep up with technology innovations, enhanced services, and monitoring trends to remain relevant and successful. This becomes a delicate balancing act for monitoring centers to process a significant amount of alarms signal while also attempting to deliver a high-touch customer experience. Join us for a look at the latest automation tools and innovations monitoring centers will need to enhance their services and deliver a quality customer experience, including improving operational efficiencies.


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The Internet of Litigation: Security. IoT. Cyber Attacks.
The Business of Security

The Internet of Litigation: Security. IoT. Cyber Attacks.

Tens of billions of devices are being sold and used globally, such as surveillance cameras, security products, connected home and business devices, connected medical devices, and connected vehicles. It’s a phenomenon that will only accelerate in the coming years, generating trillions of dollars in product and subscription fees. However, with that comes data breaches, DDOS attacks and cybercrimes perpetrated through vulnerable connected devices and networks. Will a lack of definitive regulation and protocols cause an Internet of Litigation? Register now to attend this ESX Friday event.


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Improve Customer Retention by Understanding Attrition
Financial Growth

Improve Customer Retention by Understanding Attrition

Your customers have lots of choices today. When they are unhappy, they stop doing business with you. The more customers that leave, the less you grow. Yet, most companies don’t have a strong customer retention program to offset the negative effects of higher attrition, lower revenues and profits. According to a Harvard Business School report, on average, a 5% increase in customer retention rates results in 25% – 95% increase of profits, and 65% of a company’s business comes from existing customers!


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Register a Team and Save

Buy 4 of the same pass type, get the 5th pass of the same type FREE

Register a Team
Why ESX Education?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses.

Session Tracks

Customer Focused
Employee Focused
Business of Security


Financial Growth
New Markets
Increased Sales


The Business of Monitoring
The Future is Now



NEW

Executive Leadership Track



ESX Friday Events

You won’t want to miss the ESX Friday scheduled events. With classes like 7 Practical Ways to Become a Better Boss, and Monitoring Innovation in Action, Friday is filled with education-packed sessions that have been designed to help electronic security pros move their business forward towards efficiency and productivity.

ESA, the company that created the Electronic Security Expo, understands the needs of owners and leaders of electronic security companies. Each class has been specifically designed to help those company owners and leaders to make their companies more efficient and productive.

Register now for the Electronic Security Expo. Tickets are limited!