ESX EDUCATION – WEDNESDAY

4 days / 32 sessions
Tactical Advice Shared.

Wednesday, June 7

Education Sessions

ESX Deluxe and Executive Passes have access to these industry-leading best-practice sharing sessions.

8:15 – 9:30AM

  • Successful Ways to Onboard Staff
  • The Business of Fire Alarms – Part 1: How to Successfully Enter
  • Commercial Sales Strategies and Applications that Drive Higher RMR
  • POTS Lines Are History – What You Need to Do Now
  • 5 Essential KPIs that Measure Your Success
Successful Ways to Onboard Staff
OPERATIONS TRACK

Successful Ways to Onboard Staff

New employees need to be brought up to speed as quickly as possible. This includes education on the industry, product and service offerings, processes and procedures, and an overview of company culture. This will enable them to be more productive, effective, and successful in meeting your customers’ expectations and company goals. Implementing a strong onboarding process is key to attracting and retaining employees and delivering a better customer experience.


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The Business of Fire Alarms – Part 1: How to Successfully Enter
MANAGEMENT TRACK | FIRE FOCUS

The Business of Fire Alarms – Part 1: How to Successfully Enter

The industry’s principal goal is to provide safety, security, and peace of mind from the threat of fire. Today’s state-of-the-art fire alarm technologies offer solutions that will set you apart from the competition. You will learn from industry experts, step-by-step, how to develop, market, operate, and support a fire and life-safety business.


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Commercial Sales Strategies and Applications that Drive Higher RMR
SALES TRACK | RMR FOCUS

Commercial Sales Strategies and Applications that Drive Higher RMR

The keys to driving higher commercial sales and RMR include delivering more value and features, as well as providing solutions that meet a need or remove an operational pain point. As you deliver more value and solutions to your customers, your brand will become a trusted partner that will encourage prospects and customers to try new products and services. A collaborative sales approach that initiates a conversation with each end user to uncover their needs and desires is critical and will help you sell the right commercial solutions. By developing a program that promotes upselling and cross selling, higher RMR will follow.


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POTS Lines Are History – What You Need to Do Now
OPERATIONS TRACK

POTS Lines Are History – What You Need to Do Now

Plain Old Telephone Service technology is just that, plain and old. With the endless technological advances today, many home and business phone services will need to be migrated away from POTS lines and replaced before it’s too late. Along with 3G technology, copperbased systems are going away faster than you think. However, the FCC order is not mandated and will be up to the individual carriers, which means the sunsetting process will be on their timetable and the pricing model could escalate to a much higher cost.


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5 Essential KPIs that Measure Your Success
MANAGEMENT TRACK

5 Essential KPIs that Measure Your Success

Running your business as if you are selling it tomorrow is great advice, but what does it actually mean? Key performance indicators are metrics that should be tied directly to your organization’s overall financial health, mission, and objectives. These measurable indicators help you evaluate the effectiveness of your company’s strategy and operations, identify weaknesses and they provide a clearer picture of how you’re performing against goals. They can also measure the customer’s journey, help you raise capital for acquisitions or provide guidance on valuation when you decide to sell.


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  • Search Sessions By Day
  • How Do I Register for Education Sessions?
  • Are CEU Credits Available?
Search Sessions By Day
How Do I Register for Education Sessions?

ESX has two registration options that include access to the educational program.

  • Deluxe Pass – this pass includes access to all networking events, main stage presentation, the ESX expo and the best-practice sharing sessions (26 sessions to choose from).
  • Executive Pass – this pass includes everything from the Deluxe Pass and also includes access to the NEW Executive Leadership sessions, being held on Tuesday. This education is well-positioned for owners and executive managers and will bring in leadership experts.

Register Now
Are CEU Credits Available?

Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.

    • ESA National Training School Certifications
    • Louisiana State Fire Marshall
    • Alabama Electronic Security Board of Licensure
    • Mississippi Electronic Protection Systems Division
    • Tennessee Department of Commerce and Insurance – Detection Services Licensing Program

To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.

  • Who is Speaking?
Who is Speaking?

Electronic security and life safety technology pros lead ESX’s educational sessions. These peer-to-peer sessions feature frontrunners from security integration/dealer companies, who have best practices to share.


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Late Morning Sessions

9:45 – 11:00AM

  • The Current State of the Industry and What to Expect
  • Top Ways to Improve Technician Recruitment and Retention
  • The Business of Fire Alarms – Part 2: Understanding Codes, Standards, and New Technologies
  • Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
  • Proven Sales Tips that Great Salespeople Practice
The Current State of the Industry and What to Expect
MANAGEMENT TRACK

Understanding Recurring Revenue Financing in Today’s Climate

Is the industry expanding or contracting? Who are the biggest benefactors of growth? What market segments are exhibiting the most promise? Is the valuation of my business going up or down? What are the headwinds facing the industry? What is this thing called EBITDA and why does it matter? These questions and more will be addressed by industry thought leaders. You won’t want to miss this deep dive into the “what you need to know” session for security professionals who really want to know.


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Top Ways to Improve Technician Recruitment and Retention
OPERATIONS TRACK

Top Ways to Improve Technician Recruitment and Retention

Finding and retaining qualified technicians is one of the industry’s top challenges. Business growth is good, but not having the right number of technical staff to meet increased demand creates many challenges for security professionals, such as: long delays for installations, poor service responses, less-than-ideal customer experiences, and a stressed staff.


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The Business of Fire Alarms – Part 2: Understanding Codes, Standards, and New Technologies
MANAGEMENT TRACK | FIRE FOCUS

The Business of Fire Alarms – Part 2: Understanding Codes, Standards, and New Technologies

The installation, transmission of signals, and servicing of electronic fire alarm systems are critical processes that are governed under the Authority Having Jurisdiction (AHJ) on a national, state, and local level. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profitand more importantly, loss of property or even life.


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Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
SALES TRACK

Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition

In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition. Consumers interact with their systems differently today that a few years ago but many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.


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Proven Sales Tips that Great Salespeople Practice
SALES TRACK

Proven Sales Tips that Great Salespeople Practice

Top salespeople share some of the same patterns, habits, and characteristics that keep them consistently performing at the upper levels of the leaderboard. They strive each year to remain on top, separating themselves from the rest of the sales pack. Besides being responsible, resourceful and experts, great salespeople take pride in developing their craft by consistently practicing and honing their skills.


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Afternoon Sessions

3:30 – 4:45PM

  • Talent Acquisition and Retention Guide for the New Norm
  • How to Optimize the Ordering and Inventory Process
  • Practical Pre and Post Merger and Acquisition Lessons
  • The Business of Fire Alarms: Recurring Revenue Rain Maker – Part 3
  • The Rising Tide of Proptech in Multifamily
Talent Acquisition and Retention Guide for the New Norm
MANAGEMENT TRACK

Talent Acquisition and Retention Guide for the New Norm

Many employees are taking a new approach before committing to a new job. They would rather forgo the traditional workday for a more fluid schedule. Candidates will seek companies that promote work/life balance, allowing a flexible schedule that provides them with the ability to take care of personal responsibilities. Managers will need to shift their attention away from the clock and measure employee success by output.


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How to Optimize the Ordering and Inventory Process
OPERATIONS TRACK

How to Optimize the Ordering and Inventory Process

The pandemic exposed many vulnerabilities, causing worldwide shortages and installation challenges for security companies. These equipment shortages caused revenues to be lower than anticipated and major changes in the ordering and inventory processes. Whether there is a supply chain challenge or not, security companies need a proactive plan for ordering and inventory.


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Practical Pre and Post Merger and Acquisition Lessons
MANAGEMENT TRACK

Practical Pre and Post Merger and Acquisition Lessons

Mergers and acquisitions are inherently complicated. The easy part is signing on the dotted line, while extracting value is a far more complex question. Having a well-documented pre and post M&A plan will increase the success of the acquisition. Conversely, if there is no defined workflow that properly manages the process and expectations, failure will raise its ugly head.


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The Business of Fire Alarms: Recurring Revenue Rain Maker – Part 3
MANAGEMENT TRACK | FIRE FOCUS | RMR FOCUS

The Business of Fire Alarms: Recurring Revenue Rain Maker – Part 3

Significant recurring revenue streams are generated from monitoring, inspections, and maintenance service contracts. With newer codes, updated technology, and cellular signal transmission, RMR gains even more traction as these new opportunities are adopted. 


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The Rising Tide of Proptech in Multifamily
SALES TRACK

The Rising Tide of Proptech in Multifamily

Proptech (property technology) is taking multifamily (apartments/condos) to a new level. Proptech provides a more thoughtful future for building owners, managers, and residents. Essentially, it’s changing the customer experience as it relates to security, comfort, and convenience, while providing owners and managers with a more streamlined operation and hyper-personalized resident experience.


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Free Technical Training is also offered by ESX Exhibitors and Sponsors on Wednesday. DETAILS ON FREE TECH TALK SESSIONS WILL BE RELEASED SOON.






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WHY ESX EDUCATION?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses. The ESX Deluxe and Executive Passes grant access to educational sessions.

Session Tracks


ESX Wednesday Education

Thursday will be filled with peer-to-peer driven educational sessions that will focus on growing recurring revenue, proptech in multifamily selling cloud-based access control, entering the fire alarm market and more. ESX, owned by ESA, is a channel-focused national conference exhibition. Wednesday is day two of the ESX Expo, is where electronic security and life safety pros can have quality conversations. Wednesday will also feature the ESX General Session on the Main Stage and ESA’s 75th Diamond Jubilee and Weinstock Celebration. Don’t miss out on the ESX Wednesday events. Register now.