Is the industry expanding or contracting? Who are the biggest benefactors of growth? What market segments are exhibiting the most promise? Is the valuation of my business going up or down? What are the headwinds facing the industry? What is this thing called EBITDA and why does it matter? These questions and more will be addressed by industry thought leaders. You won’t want to miss this deep dive into the “what you need to know” session for security professionals who really want to know.
Finding and retaining qualified technicians is one of the industry’s top challenges. Business growth is good, but not having the right number of technical staff to meet increased demand creates many challenges for security professionals, such as: long delays for installations, poor service responses, less-than-ideal customer experiences, and a stressed staff.
The installation, transmission of signals, and servicing of electronic fire alarm systems are critical processes that are governed under the Authority Having Jurisdiction (AHJ) on a national, state, and local level. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit — and more importantly, loss of property or even life.
In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition. Consumers interact with their systems differently today that a few years ago but many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.
Top salespeople share some of the same patterns, habits, and characteristics that keep them consistently performing at the upper levels of the leaderboard. They strive each year to remain on top, separating themselves from the rest of the sales pack. Besides being responsible, resourceful and experts, great salespeople take pride in developing their craft by consistently practicing and honing their skills.
Many employees are taking a new approach before committing to a new job. They would rather forgo the traditional workday for a more fluid schedule. Candidates will seek companies that promote work/life balance, allowing a flexible schedule that provides them with the ability to take care of personal responsibilities. Managers will need to shift their attention away from the clock and measure employee success by output.
The pandemic exposed many vulnerabilities, causing worldwide shortages and installation challenges for security companies. These equipment shortages caused revenues to be lower than anticipated — and major changes in the ordering and inventory processes. Whether there is a supply chain challenge or not, security companies need a proactive plan for ordering and inventory.
Mergers and acquisitions are inherently complicated. The easy part is signing on the dotted line, while extracting value is a far more complex question. Having a well-documented pre and post M&A plan will increase the success of the acquisition. Conversely, if there is no defined workflow that properly manages the process and expectations, failure will raise its ugly head.
Significant recurring revenue streams are generated from monitoring, inspections, and maintenance service contracts. With newer codes, updated technology, and cellular signal transmission, RMR gains even more traction as these new opportunities are adopted.
Proptech (property technology) is taking multifamily (apartments/condos) to a new level. Proptech provides a more thoughtful future for building owners, managers, and residents. Essentially, it’s changing the customer experience as it relates to security, comfort, and convenience, while providing owners and managers with a more streamlined operation and hyper-personalized resident experience.
Thursday will be filled with peer-to-peer driven educational sessions that will focus on growing recurring revenue, proptech in multifamily selling cloud-based access control, entering the fire alarm market and more. ESX, owned by ESA, is a channel-focused national conference exhibition. Wednesday is day two of the ESX Expo, is where electronic security and life safety pros can have quality conversations. Wednesday will also feature the ESX General Session on the Main Stage and ESA’s 75th Diamond Jubilee and Weinstock Celebration. Don’t miss out on the ESX Wednesday events. Register now.