New employees need to be brought up to speed as quickly as possible. This includes education on the industry, product and service offerings, processes and procedures, and an overview of company culture. This will enable them to be more productive, effective, and successful in meeting your customers’ expectations and company goals. Implementing a strong onboarding process is key to attracting and retaining employees and delivering a better customer experience.
Many monitoring centers have created innovative platforms and apps that can directly interact with the end user for a more engaging and immersive customer experience. Join us for a look at the current market forces and the latest innovations driving change in the monitoring center that enhance services, improve the customer experience, and create new opportunities for your business.
Is the industry expanding or contracting? Who are the biggest benefactors of growth? What market segments are exhibiting the most promise? Is the valuation of my business going up or down? What are the headwinds facing the industry? What is this thing called EBITDA and why does it matter? These questions and more will be addressed by industry thought leaders. You won’t want to miss this deep dive into the “what you need to know” session for security professionals who really want to know.
The industry’s principal goal is to provide safety, security, and peace of mind from the threat of fire. Today’s state-of-the-art fire alarm technologies offer solutions that will set you apart from the competition. You will learn from industry experts, step-by-step, how to develop, market, operate, and support a fire and life-safety business.
The keys to driving higher commercial sales and RMR include delivering more value and features, as well as providing solutions that meet a need or remove an operational pain point. As you deliver more value and solutions to your customers, your brand will become a trusted partner that will encourage prospects and customers to try new products and services. A collaborative sales approach that initiates a conversation with each end user to uncover their needs and desires is critical and will help you sell the right commercial solutions. By developing a program that promotes upselling and cross selling, higher RMR will follow.
ESX has two registration options that include access to the educational program.
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
Electronic security and life safety technology pros lead ESX’s educational sessions. These peer-to-peer sessions feature frontrunners from security integration/dealer companies, who have best practices to share.
Speakers are announced on a rolling basis starting in March.
Finding and retaining qualified technicians is one of the industry’s top challenges. Business growth is good, but not having the right number of technical staff to meet increased demand creates many challenges for security professionals, such as: long delays for installations, poor service responses, less-than-ideal customer experiences, and a stressed staff.
Running your business as if you are selling it tomorrow is great advice, but what does it actually mean? Key performance indicators are metrics that should be tied directly to your organization’s overall financial health, mission, and objectives. These measurable indicators help you evaluate the effectiveness of your company’s strategy and operations, identify weaknesses — and they provide a clearer picture of how you’re performing against goals. They can also measure the customer’s journey, help you raise capital for acquisitions or provide guidance on valuation when you decide to sell.
The installation, transmission of signals, and servicing of electronic fire alarm systems are critical processes that are governed under the Authority Having Jurisdiction (AHJ) on a national, state, and local level. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit — and more importantly, loss of property or even life.
Doors are the access control’s window of opportunity for security dealers and integrators. As end users grow their physical sites, so do access control requirements, from additional credentials to securing new doors, driving top line revenues and bottom-line profits. Scalability, ease of operation, and cost effectiveness are important considerations to both integrator and end user alike. Most importantly, cloud-based access control systems provide a repeatable RMR generator.
Many employees are taking a new approach before committing to a new job. They would rather forgo the traditional workday for a more fluid schedule. Candidates will seek companies that promote work/life balance, allowing a flexible schedule that provides them with the ability to take care of personal responsibilities. Managers will need to shift their attention away from the clock and measure employee success by output.
The pandemic exposed many vulnerabilities, causing worldwide shortages and installation challenges for security companies. These equipment shortages caused revenues to be lower than anticipated — and major changes in the ordering and inventory processes. Whether there is a supply chain challenge or not, security companies need a proactive plan for ordering and inventory.
Mergers and acquisitions are inherently complicated. The easy part is signing on the dotted line, while extracting value is a far more complex question. Having a well-documented pre and post M&A plan will increase the success of the acquisition. Conversely, if there is no defined workflow that properly manages the process and expectations, failure will raise its ugly head.
Significant recurring revenue streams are generated from monitoring, inspections, and maintenance service contracts. With newer codes, updated technology, and cellular signal transmission, RMR gains even more traction as these new opportunities are adopted.
Proptech (property technology) is taking multifamily (apartments/condos) to a new level. Proptech provides a more thoughtful future for building owners, managers, and residents. Essentially, it’s changing the customer experience as it relates to security, comfort, and convenience, while providing owners and managers with a more streamlined operation and hyper-personalized resident experience.
Thursday will be filled with peer-to-peer driven educational sessions that will focus on growing recurring revenue, proptech in multifamily selling cloud-based access control, entering the fire alarm market and more. ESX, owned by ESA, is a channel-focused national conference exhibition. Wednesday is day two of the ESX Expo, is where electronic security and life safety pros can have quality conversations. Wednesday will also feature the ESX General Session on the Main Stage and ESA’s 75th Diamond Jubilee and Weinstock Celebration. Don’t miss out on the ESX Wednesday events. Register now.