Do your sales and installation teams ever seem at odds? There are natural tensions between these teams in any industry, but through collaboration, there are ways to reduce or eliminate this seemingly never-ending conflict. Learn steps to carve out processes prior to proposal and post installation that help develop a more collaborative effort, resulting in happier customers, less stress between the install and sales teams, and a better bottom line.
Induced by the pandemic and inflation, the cost of running a business is rising as security professionals struggle with supply chain issues and labor shortages. Today, margins are crucial for companies to monitor, as economists debate whether inflation is transitory or more persistent. Hence, it is imperative to assess whether your RMR fees and labor rates are keeping up with the rising costs of doing business.
Revenues are not all created equal. While having strong margins from installation revenues are vital to the overall health of a security company, RMR proves a more sustainable business practice and superchargers its enterprise value. Your sales and technical staff can contribute highly to adding higher RMR for your new and existing customers. Creating more RMR on every sale requires a thoughtful approach that measures and holds your staff accountable for selling RMR on every sale.
A monitoring center manages and communicates critical events from devices, requiring state–of–the–art technology, a qualified staff, and rock-solid workflows. Partnering with the right monitoring center is one of the most important decisions a dealer or integrator will make. After the sale is made, the installation is completed, and the system is activated, the monitoring center will be an invaluable partner in delivering 24/7 monitoring to your customers.
Demand for video surveillance is accelerating, including video storage, video verification, and remote video monitoring services. As machine and deep learning analytics evolve, so will opportunities for commercial, industrial, governmental, and residential applications. Whether for fixed cameras, drones or robots, end users will be able to use video surveillance services, including 24/7 monitoring, for safety, security, and management of people, places, processes, and things. Are you prepared to capture the growth?
ESX has two registration options that include access to the educational program.
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
Electronic security and life safety technology pros lead ESX’s educational sessions. These peer-to-peer sessions feature frontrunners from security integration/dealer companies, who have best practices to share.
Speakers are announced on a rolling basis starting in March.
Project managers oversee projects by monitoring scope, production, budget, and people. They are the leaders who guide the project through its phases, mapping its progress until its completion. The goal is to balance quality, labor, and budget. With efficient project management strategies, they can drive down costs and increase the overall profitability of a project.
The most obvious way to increase sales is hunting for new business. An even more effective approach is to farm your existing customer base — one of your greatest assets. The single best way to drive more sales and RMR is to leverage your current customer relationships. It seems easy to execute, but if you don’t have a strong sales process that cultivates and engages your existing customer base, it may not generate the desired result.
Top salespeople share some of the same patterns, habits, and characteristics that keep them consistently performing at the upper levels of the leaderboard. They strive each year to remain on top, separating themselves from the rest of the sales pack. Besides being responsible, resourceful and experts, great salespeople take pride in developing their craft by consistently practicing and honing their skills.
AVS-01 (Alarm Validation Score) provides a better method for evaluating the validity of intrusion alarm activations by leveraging a scoring system that reduces false alarms and improves response outcomes. As a new ANSI standard, AVS-01 is becoming a critical tool for monitoring centers to adopt.
Plain Old Telephone Service technology is just that, plain and old. With the endless technological advances today, many home and business phone services will need to be migrated away from POTS lines and replaced before it’s too late. Along with 3G technology, copper–based systems are going away faster than you think. However, the FCC order is not mandated and will be up to the individual carriers, which means the sunsetting process will be on their timetable and the pricing model could escalate to a much higher cost.
You won’t want to miss the ESX Friday scheduled events. With classes like 7 Practical Ways to Become a Better Boss, and Monitoring Innovation in Action, Friday is filled with education-packed sessions that have been designed to help electronic security pros move their business forward towards efficiency and productivity.
ESA, the company that created the Electronic Security Expo, understands the needs of owners and leaders of electronic security companies. Each class has been specifically designed to help those company owners and leaders to make their companies more efficient and productive.
Register now for the Electronic Security Expo. Tickets are limited!