ESX EDUCATION – THURSDAY

4 days / 32 sessions
Tactical Advice Shared.

Thursday, June 6

Education Sessions

ESX Deluxe and Executive Passes have access to these industry-leading best-practice sharing sessions.

8:45 – 10:00AM

  • Mastering Inventory Management for Efficiency
  • Beyond Fire Alarm Monitoring: The Power of Inspections and Maintenance RMR
  • How to Boost Revenue without Adding Customers
  • Verified Alarm Systems: Strengthening Response Through Enhanced Verification
  • Adaptive Solutions: MPERS and PERS for Diverse Safety Conditions
Mastering Inventory Management for Efficiency
OPERATIONS TRACK

Mastering Inventory Management for Efficiency

Efficient inventory management is no longer a luxury but a necessity for achieving operational excellence, customer satisfaction, and financial success.
Dealers and integrators must be able to optimize their inventory management strategies to stay ahead of the curve, improving working capital and boosting profits. Picture a scenario where your inventory processes operate effectively and efficiently, aligning with market demands and minimizing obsolescence.


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Beyond Fire Alarm Monitoring: The Power of Inspections and Maintenance RMR
MANAGEMENT TRACK

Beyond Fire Alarm Monitoring: The Power of Inspections and Maintenance RMR

Fire alarm systems serve as the cornerstone of safeguarding lives and properties. To ensure the optimal performance and reliability of fire alarm systems, regular inspections and maintenance are indispensable. Whether you are a seasoned professional or new to fire alarms, this session explores how mastering inspections and maintenance can not only ensure the safety of lives and property but also elevate your business with profitable and sustainable RMR.


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How to Boost Revenue without Adding Customers
SALES TRACK

How to Boost Revenue without Adding Customers

We will delve into the powerful strategies and tactics to increase your share of the wallets of your existing customers.
While acquiring new customers is essential, inside sales that maximize the revenue derived from your existing customer base is equally as impactful. Learn how you can foster stronger relationships, enhance customer loyalty, and drive incremental revenue without the need for extensive customer acquisition efforts.


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Verified Alarm Systems: Strengthening Response Through Enhanced Verification
MONITORING TRACK

Verified Alarm Systems: Strengthening Response Through Enhanced Verification

In overseeing alarm activations, various stakeholders— end users, monitoring centers, and first responders— must collaborate to ensure a prompt response to alarm activations. The reliable and efficient processing of these activations holds significant importance. Accurate verification of alarm events is crucial, requiring improved practices, dependable technology, and effective communication protocols.


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Adaptive Solutions: MPERS and PERS for Diverse Safety Conditions
MONITORING TRACK

Adaptive Solutions: MPERS and PERS for Diverse Safety Conditions

In the rapidly evolving landscape of personal safety technology, MPERS and PERS are for more than just keeping our senior population aging in place well. This session offers a deep dive into the world of Mobile Personal Emergency Response Systems (MPERS) and Personal Emergency Response Systems (PERS), their remarkable adaptability to address a wide spectrum of safety conditions. This session unravels the potential of these systems in creating a safer environment for all, including lone worker solutions. We will explore the technologies and innovative features that make these solutions not only effective but also accessible to a diverse range of users.

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  • Search Sessions By Day
  • How Do I Register for Education Sessions?
  • Are CEU Credits Available?
How Do I Register for Education Sessions?

ESX has two registration options that include access to the educational program.

  • Deluxe Pass – this pass includes access to all networking events, main stage presentation, the ESX expo and the best-practice sharing sessions (26 sessions to choose from).
  • Executive Pass – this pass includes everything from the Deluxe Pass and also includes access to the NEW Executive Leadership sessions, being held on Tuesday. This education is well-positioned for owners and executive managers and will bring in leadership experts.

Register now
Are CEU Credits Available?

Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.

    • ESA National Training School Certifications
    • Louisiana State Fire Marshall
    • Alabama Electronic Security Board of Licensure
    • Mississippi Electronic Protection Systems Division
    • Tennessee Department of Commerce and Insurance – Detection Services Licensing Program

To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.


Late Morning Sessions

10:15 – 11:30AM

  • Dispatch Excellence: The Key to Minimizing Truck Rolls and Maximizing Service Efficiency
  • Empowering Your Workforce to Create Loyal Customers
  • Elevating Security and RMR With Cloud-Based Access Control
  • Emerging Technologies in Alarm Monitoring: Trends and Innovations
  • Maximizing Recurring Revenue (RMR) with Fire Alarm Systems 
Dispatch Excellence: The Key to Minimizing Truck Rolls and Maximizing Service Efficiency
OPERATIONS TRACK

Dispatch Excellence: The Key to Minimizing Truck Rolls and Maximizing Service Efficiency

In the ever-evolving landscape of service delivery, where customer satisfaction reigns supreme, optimizing field service operations is vital to achieving sustainable growth and fostering enduring customer loyalty. Truck rolls, the physical visits of technicians to customer sites, while essential for service delivery, can be costly and time-consuming. Excessive truck rolls not only strain profit margins but can also lead to customer frustration, increased downtime, and missed opportunities. Using the latest smart dispatch strategies will improve first-time fix rates and greatly improve the customer experience.


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Empowering Your Workforce to Create Loyal Customers
MANAGEMENT TRACK

Empowering Your Workforce to Create Loyal Customers

Customer loyalty is more important than ever. A loyal customer base not only drives repeat business but also serves as a powerful source of positive word-of-mouth referrals.
Employee empowerment emerges as a critical factor in fostering customer loyalty by creating a culture of engagement, satisfaction, and exceptional customer service. You’ll gain tactical insights to create a workforce capable of consistently delivering extraordinary customer experiences.


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Elevating Security and RMR With Cloud-Based Access Control
SALES TRACK

Elevating Security and RMR With Cloud-Based Access Control

Go beyond selling the features of access control systems with communication guidelines delivered in this comprehensive session on cloud-based solutions.
You’ll be equipped with the knowledge and insights needed to communicate the power of cloud-based access control systems to your clients. We’ll help you speak to the true value these cutting-edge solutions offer, including: enhanced security, efficiency, and peace of mind. Cloud-based access control technology is revolutionizing security and access management, providing businesses with unprecedented flexibility, scalability, and efficiency, and is a driving force behind higher RMR. Now let’s help you sell it!


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Emerging Technologies in Alarm Monitoring: Trends and Innovations
MONITORING TRACK

Emerging Technologies in Alarm Monitoring: Trends and Innovations

The industry and first responders face the challenge of managing and responding to an ever-increasing volume of alarms and alerts. This session explores the transformative power of emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML) in transforming the processing of alarm activations. With thoughtful integration of emerging technologies, monitoring centers can elevate their ability to revolutionize alarm response, making it smarter, more efficient, and ultimately more effective.


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Maximizing Recurring Revenue (RMR) with Fire Alarm Systems 
SALES TRACK

Maximizing Recurring Revenue (RMR) with Fire Alarm Systems 

Fire safety and security professionals will gain invaluable insights into the strategies and best practices for optimizing RMR for fire alarm systems. It is tailored for professionals seeking to bolster their revenue streams through long-term, sustainable monitoring, inspection, and maintenance contracts. Leave this session equipped with a comprehensive toolkit to elevate your RMR potential. Whether you’re a seasoned professional or just starting out, these actionable strategies promise immediate impact and success.


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WHY ESX EDUCATION?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses. The ESX Deluxe and Executive Passes grant access to educational sessions.

Session Tracks


ESX Thursday Events

You won’t want to miss the ESX Thursday scheduled events. With classes like How to Boost Revenue without Adding Customers, and Emerging Technologies in Alarm Monitoring: Trends and Innovations, Thursday is filled with education-packed sessions that have been designed to help electronic security pros move their business forward towards efficiency and productivity.

ESA, the company that created the Electronic Security Expo, understands the needs of owners and leaders of electronic security companies. Each class has been specifically designed to help those company owners and leaders to make their companies more efficient and productive.

Register now for the Electronic Security Expo. Tickets are limited!