Truck rolls are a major part of the in-field service process. Truck rolls can be costly, impact productivity — and alter the customer experience. We’ll analyze the real “fully-burdened” costs associated with field service and share best practices and solutions that will optimize your efficiency and service delivery.

Gaining new customers is a top priority for your company. Customer Acquisition Cost (CAC) reveals how much you spend to attract new customers. The question is, how many of those customers don’t remain for the long term and why do they leave? For your security business to thrive, your top priority should be focused on retaining customers.

Most adults prefer to age in place and Personal Emergency Response Systems (PERS) offer solutions to help family and primary care givers extend aging in place for adults as long as possible. However, this is more than the traditional “I’ve fallen and can’t get up” opportunity we’ve grown to expect. Mobile PERS (mPERS) has opened up the market, allowing us to GPS track an individual — meaning keeping up with children, lone workers, and creating a vast more sophisticated Telehealth opportunity.

End users are changing — and so too are their expectations and buying behaviors. To compete in today’s competitive landscape, companies must move faster, be more innovative, and anticipate consumers’ needs even before they do to remain relevant. With technology moving at a rapid pace, security professionals can’t afford to rely on past assumptions and outdated playbooks to capture the attention of end users.