Truck rolls are a major part of the in-field service process. Truck rolls can be costly, impact productivity — and alter the customer experience. We’ll analyze the real “fully-burdened” costs associated with field service and share best practices and solutions that will optimize your efficiency and service delivery.
Gaining new customers is a top priority for your company. Customer Acquisition Cost (CAC) reveals how much you spend to attract new customers. The question is, how many of those customers don’t remain for the long term and why do they leave? For your security business to thrive, your top priority should be focused on retaining customers.
Most adults prefer to age in place and Personal Emergency Response Systems (PERS) offer solutions to help family and primary care givers extend aging in place for adults as long as possible. However, this is more than the traditional “I’ve fallen and can’t get up” opportunity we’ve grown to expect. Mobile PERS (mPERS) has opened up the market, allowing us to GPS track an individual — meaning keeping up with children, lone workers, and creating a vast more sophisticated Telehealth opportunity.
End users are changing — and so too are their expectations and buying behaviors. To compete in today’s competitive landscape, companies must move faster, be more innovative, and anticipate consumers’ needs even before they do to remain relevant. With technology moving at a rapid pace, security professionals can’t afford to rely on past assumptions and outdated playbooks to capture the attention of end users.
The security industry is poised for growth as hybrid work environments become standard, consumers spend more time at home, and as people grow more anxious about the security of their assets. Security solutions now extend beyond just access points in the home. This session highlights influential women security leaders sharing their insights on the shifts in business operations and business models – as well as the technology solutions required to adapt with the market.
ESX has two registration options that include access to the educational program.
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
Electronic security and life safety technology pros lead ESX’s educational sessions. These peer-to-peer sessions feature frontrunners from security integration/dealer companies, who have best practices to share.
Don’t miss out on ESX Tuesday education, filled with educational sessions that will teach you about reducing attrition, optimizing field services, digital marketing and more. ESX, owned by ESA, is a channel-focused national exhibition. The ESX Expo is where electronic security and life safety pros can have quality conversations and it opens on Tuesday. ESX Networking events and Main Stage opportunities on Tuesday will connect you to likeminded security professionals. Ready for all of the ESX Tuesday events? Register now, tickets are in limited supply.