Session Details
Wednesday,
June 5
Elevating Customer Experience through Alarm Monitoring
Monitoring centers employ a combination of technology, human expertise, and processes to fulfill the commitment of providing peace of mind to end users every day. We’ll delve into how your company can harness the best practices of integrators and monitoring centers to enhance the overall customer experience, increasing customer loyalty and advocacy.
The ESA team is excited to see you at this event.
In this session, you’ll learn:
Prioritize quality from installation to monitoring center onboarding
Use recommended applications and tools from your monitoring center
Implement proactive communication for emergency and non-emergency signal
Leverage data and monitoring center expertise to reduce attrition
REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
THIS COURSE IS ELIGIBLE FOR CEU CREDITS
See all CEU credits available for attending ESX 2024 education sessions. MORE
Monitoring
Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.
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