ESX EDUCATION – THURSDAY

4 days / 32 sessions
Tactical Advice Shared.

Thursday, June 16

Education Sessions

ESX Deluxe and Executive Passes have access to these industry-leading best-practice sharing sessions.

8:00 – 9:00AM

  • 7 Practical Ways to Become a Better Boss
  • Powerful Hacks to Grow Your Recurring Revenue
  • Handling Contract Modification Risks
  • Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
  • Leveraging Data: Analytics that Drive Customer Experience, Sales and RMR
7 Practical Ways to Become a Better Boss
Employee Focused

7 Practical Ways to Become a Better Boss

You’ve probably heard the expression, “People don’t leave jobs; they leave managers.” While people will certainly leave a job because of a bad boss, getting people to stay is becoming more complicated today. Managers and leaders have a vital role in improving employee retention and engagement in the workplace. However, leading and managing people is not easy. It takes patience, wisdom, and experience. Click the button below to learn more about this ESX Thursday session.


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Powerful Hacks to Grow Your Recurring Revenue
Increased Sales

Powerful Hacks to Grow Your Recurring Revenue

Recurring revenue is the heartbeat of every security business. It directly correlates to your company’s overall valuation and financial health. Understanding how to build and nurture your recurring revenue leads to greater profitability, sustainable growth, and higher enterprise value. Although recurring revenue is nothing new to the security industry, innovative and profitable ways to grow your recurring revenue can help your company increase the average RMR per customer. Click the button below to learn more about this ESX Thursday session.


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Handling Contract Modification Risks
The Business of Security

Handling Contract Modification Risks

A fork can be used as a tool or a weapon. The same is true for your modified residential and commercial subscriber contracts, including new construction builder contracts. In every contract, risk management is quite broad in its overall scope and covers many varieties of potential risk factors. Some contract modifications are self-inflicted potential weapons, such as striking a limitation of liability clause, while others are more business-related tools, like changing the length of the contract. Regardless, whether the contract modification is linked to business or legal considerations, there is a cause and effect that conveys certain consequences for those actions that add to your risk factors. Click the button below to learn more about this ESX Thursday session.


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Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
The Future is Now

Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition

In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition. With IP and interactive services offered on most new systems today, end users have more engaging user interfaces, ultimately changing how they interact with their alarm systems. However, many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.


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Leveraging Data: Analytics that Drive Customer Experience, Sales and RMR
Customer Focused

Leveraging Data: Analytics that Drive Customer Experience, Sales and RMR

Customers expect companies to understand their needs and expectations. Without collecting and analyzing the right data on the customer, companies have a more difficult time delivering a meaningful customer experience that drives long-term customer engagement. Each customer has a different expectation in the use of a product or level of service. Leveraging data is not only smart business, but also more profitable. According to Deloitte and Touché, customer-centric companies are 60% more profitable than companies that don’t focus on customers.


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  • Search Sessions By Day
  • How Do I Register for Education Sessions?
  • Are CEU Credits Available?
How Do I Register for Education Sessions?

ESX has two registration options that include access to the educational program.

  • Deluxe Pass – this pass includes access to all networking events, main stage presentation, the ESX expo and the best-practice sharing sessions (26 sessions to choose from).
  • Executive Pass – this pass includes everything from the Deluxe Pass and also includes access to the NEW Executive Leadership sessions, being held on Tuesday. This education is well-positioned for owners and executive managers and will bring in leadership experts.

Register Now
Are CEU Credits Available?
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
    • ESA Certification renewals
    • Louisiana State Fire Marshall
    • Alabama Electronic Security Board of Licensure
    • Mississippi Electronic Protection Systems Division
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
  • Who is Speaking?
Who is Speaking?

Speakers are announced on a rolling basis starting in March.


View Speakers


Afternoon Sessions

3:15 – 4:15PM

  • New Monitoring Trends and Practices That Reduce False Alarm Dispatches
  • Best Practices for Promoting Your Company Via Social Media
  • Supercharge Commercial and Residential Sales with Innovative Products and Services
  • Rise of the Machine – When and How to Leverage Artificial Intelligence
  • Reducing Truck Rolls Through Technology and Repeatable Best Practices
New Monitoring Trends and Practices That Reduce False Alarm Dispatches
The Business of Monitoring

New Monitoring Trends and Practices That Reduce False Alarm Dispatches

Delivering great customer service means following best practices and using technology that supports and tracks the customer experience journey. With today’s hyper-personalized service expectations, there is a need to not just meet end user expectations, but to exceed them. Delighting your customer keeps them loyal to you and your business, earning you an excellent reputation and referrals that come with it.


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Best Practices for Promoting Your Company Via Social Media
Increased Sales

Best Practices for Promoting Your Company Via Social Media

Social media is tough to tackle for any company, especially small ones. However, for many consumers, social media is the first customer-service resource they check before making a purchasing decision. What are your social channels saying about your company? Social media makes it easier than ever for consumers to have influence over your brand. Are you actively listening, providing solid customer service, building trust, and demonstrating expertise? What you are saying — or worse — not saying, will affect buying decisions. 


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Supercharge Commercial and Residential Sales with Innovative Products and Services
New Markets

Supercharge Residential Sales with Innovative Products and Services

Installing a traditional security system is only part of the larger opportunity for security professionals to consider. Many dealers and integrators offer systems that not only provide security and safety, but also deliver lifestyle enhancements and convenience, including beyond the normal perimeter of a home. With innovative products and services, the security professionals can offer recurring services more than ever before. Using the right technology that connects more deeply with end users, drives recurring revenue, profitability, and overall enterprise value. It’s time to focus your product and service offerings on a subscription-based model that will benefit your company the most.


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Rise of the Machine – When and How to Leverage Artificial Intelligence
The Future is Now

Rise of the Machine – When and How to Leverage Artificial Intelligence

Although many consumers think artificial intelligence (AI) and machine learning are still science fiction terms, they drive much of the technology used in our everyday lives. As with the Jetsons, common tasks will become easier for computers to process, which means robots and IoT will become extremely useful in day-to-day life. From smart thermostats and cameras to drones, the applications of these technologies will impact the security industry.


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Reducing Truck Rolls Through Technology and Repeatable Best Practices
The Business of Security

Reducing Truck Rolls Through Technology and Repeatable Best Practices

Every time you put a service vehicle on the road, your organization is burning more than just fuel. According to the Technology Service Industry Association, truck rolls cost between $150 – $500, with indirect costs potentially doubling those figures. There’s hourly wages, wear and tear on the vehicle, wrong equipment or tools, insurance and missed revenue opportunities elsewhere, including arriving late on customer sites. And what if rolling a truck doesn’t solve the issue?


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Free Technical Training is also offered by ESX Exhibitors and Sponsors on Thursday. See here for more.

Register a Team and Save

Buy 4 of the same pass type, get the 5th pass of the same type FREE

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Why ESX Education?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses.

Session Tracks

Customer Focused
Employee Focused
Business of Security


Financial Growth
New Markets
Increased Sales


The Business of Monitoring
The Future is Now



NEW

Executive Leadership Track



ESX Thursday Events

ESX, owned by ESA, is a channel-focused national exhibition, the ESX Expo is where electronic security and life safety pros can have quality conversations. Thursday will be filled with great educational sessions that will focus on growing recurring revenue, contracts, drones, data, reducing false alarms, social media and more. Don’t miss out on the ESX Thursday events. Register now, tickets are in limited supply.