In this session, two electronic security and life safety integrators/dealers will talk through their processes for effectively leading and motivating employees to achieve peak performance. Many sessions talk about effective leadership. In this session though, we’ll discuss real world advice for putting programs into place that make a difference.
ESX has two registration options that include access to the educational program.
Continuing Education credits are available from the following entities for attending the ESX Education Sessions. Attendees may receive up to 8 hours of CEUs depending upon verified class attendance records.
To obtain verified attendance records for CEU’s please contact NTS@esaweb.org.
Efficient inventory management is no longer a luxury but a necessity for achieving operational excellence, customer satisfaction, and financial success. their inventory management strategies to stay ahead of the curve, improving working capital and boosting profits. Picture a scenario where your inventory processes operate effectively and efficiently, aligning with market demands and minimizing obsolescence.
Fire alarm systems serve as the cornerstone of safeguarding lives and properties. To ensure the performance and reliability of fire alarm systems, regular inspections and maintenance are indispensable. Whether you are a seasoned professional or new to fire alarms, this session explores mastering inspections and maintenance can not only ensure the safety of lives and property but also elevate your business with profitable and sustainable RMR.
We will delve into the powerful strategies and tactics to increase your share of the wallets of your existing customers. While acquiring new customers is essential, inside sales that maximize the revenue derived from your existing customer base is equally as impactful. Learn how you can foster stronger relationships, enhance customer loyalty, and drive incremental revenue without the need for extensive customer acquisition efforts. Armed with proven strategies and best practices, you’ll be able to significantly contribute to RMR growth, while reducing client attrition rates.
In overseeing alarm activations, various stakeholders— end users, monitoring centers, and first responders— must collaborate to ensure a prompt response to alarm activations. The reliable and efficient processing of these activations holds significant importance. Accurate verification of alarm events is crucial, requiring improved practices, dependable technology, and effective communication protocols.
In the rapidly evolving landscape of personal safety technology, MPERS and PERS are for more than just keeping our senior population aging in place well. This session offers a deep dive into the world of Mobile Personal Emergency Response Systems (MPERS) and Personal Emergency Response Systems (PERS), showcasing their remarkable adaptability to address a wide spectrum of safety conditions. This session unravels the potential of these systems in creating a safer environment for all, including lone worker solutions. We will explore the cutting-edge technologies and innovative features that make these solutions not only effective but also accessible to a diverse range of users.
In the ever-evolving landscape of service delivery, where customer satisfaction reigns supreme, optimizing field service operations is vital to achieving sustainable growth and fostering enduring customer loyalty. Truck rolls, the physical visits of technicians to customer sites, while essential for service delivery, can be costly and time-consuming. Excessive truck rolls not only strain profit margins but can also lead to customer frustration, increased downtime, and missed opportunities. Using the latest smart dispatch strategies will improve first-time fix rates and greatly improve the customer experience.
Customer loyalty is more important than ever. A loyal customer base not only drives repeat business but also serves as a powerful source of positive word-of-mouth referrals.
Employee empowerment emerges as a critical factor in fostering customer loyalty by creating a culture of engagement, satisfaction, and exceptional customer service. You’ll gain tactical insights to create a workforce capable of consistently delivering extraordinary customer experiences.
Go beyond selling the features of access control systems with communication guidelines delivered in this comprehensive session on cloud-based solutions.
You’ll be equipped with the knowledge and insights needed to communicate the power of cloud-based access control systems to your clients. We’ll help you speak to the true value these cutting-edge solutions offer, including: enhanced security, efficiency, and peace of mind. Cloud-based access control technology is revolutionizing security and access management, providing businesses with unprecedented flexibility, scalability, and efficiency, and is a driving force behind higher RMR. Now let’s help you sell it!
The industry and first responders face the challenge of managing and responding to an ever-increasing volume of alarms and alerts. This session explores the transformative power of emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML) in transforming the processing of alarm activations. With thoughtful integration of emerging technologies, monitoring centers can elevate their ability to revolutionize alarm response, making it smarter, more efficient, and ultimately more effective.
Fire safety and security professionals will gain invaluable insights into the strategies and best practices for optimizing RMR for fire alarm systems. It is tailored for professionals seeking to bolster their revenue streams through long-term, sustainable monitoring, inspection, and maintenance contracts. Leave this session equipped with a comprehensive toolkit to elevate your RMR potential. Whether you’re a seasoned professional or just starting out, these actionable strategies promise immediate impact and success.
You won’t want to miss the ESX Thursday scheduled events. With classes like How to Boost Revenue without Adding Customers, and Emerging Technologies in Alarm Monitoring: Trends and Innovations, Thursday is filled with education-packed sessions that have been designed to help electronic security pros move their business forward towards efficiency and productivity.
ESA, the company that created the Electronic Security Expo, understands the needs of owners and leaders of electronic security companies. Each class has been specifically designed to help those company owners and leaders to make their companies more efficient and productive.
Register now for the Electronic Security Expo. Tickets are limited!