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Thursday Best-Practice Sharing Sessions – Presentation Slides for Download
8:30-9:45AM
- How to Encourage Collaboration Between Sales and Installation Staff
- Fear Not – How to Raise Your RMR and Labor Rates without Losing Customers
- Top Reasons Why You Should Be Offering Cloud-based Access Control Systems
- Top 5 Things to Expect from Your Monitoring Center Partner
- The Top Applications and Monitoring Services for Video Surveillance
How to Encourage Collaboration Between Sales and Installation Staff
- How to identify the obstacles that impede collaboration between the departments
- What sales and installation leaders must focus on to encourage collaboration
- How to create an environment of trust so the team feels comfortable in resolving conflicts and offering constructive criticism
- Ideas and best practices that bring sales and install staff together and help achieve the organization’s goals
Fear Not – How to Raise Your RMR and Labor Rates without Losing Customers
Induced by the pandemic and inflation, the cost of running a business is rising as security professionals struggle with supply chain issues and labor shortages. Today, margins are crucial for companies to monitor, as economists debate whether inflation is transitory or more persistent. Hence, it is imperative to assess whether your RMR fees and labor rates are keeping up with the rising costs of doing business.
In this session, you’ll learn:
- Price increases are part of running a successful business
- What data you need to assess your true costs of doing business
- When is the right time to raise rates without backlash from your customers
- How to communicate a price increase within your organization and the customer base
Top Reasons Why You Should Be Offering Cloud-based Access Control Systems
As end users grow their physical sites, so do access control requirements, from additional credentials to securing new doors, driving top line revenues and bottom-line profits. Scalability, ease of operation, and cost effectiveness are important considerations to both integrator and end user alike. Most importantly, cloud based access control systems provide a repeatable RMR generator.
Cloud based access control systems are a great product to offer to your clients, and this Electronic Security Expo session explains why and how. If you’re ready to grow your recurring monthly revenues, scale your business, and offer some amazing products to your current and future clients, this session is for you.
In this session, you’ll learn:
- What end users really want from their access control systems
- The latest credential technologies that open doors safely and securely
- How the cloud can drive installation revenue and RMR
WE’RE SORRY! NO PRESENTATION SLIDES ARE AVAILABLE FOR THIS SESSION.
Top 5 Things to Expect from Your Monitoring Center Partner
- The minimum expectations you should consider before evaluating an existing monitoring partnership or exploring a new one
- The metrics and SLAs (Service Level Agreements) that help when evaluating monitoring centers
- The top services and tools a monitoring center needs to offer its dealers
The Top Applications and Monitoring Services for Video Surveillance
- The top applications and markets to consider
- Why it’s not always about security solutions
- The differences between video verification and remote video monitoring, including indoor and outdoor coverage
- The best practices for selling, installing, and servicing video solutions
- Why your monitoring center is a vital partner in delivering 24/7 video services
WE’RE SORRY! NO PRESENTATION SLIDES ARE AVAILABLE FOR THIS SESSION.
Need Attendance Confirmation for CEU Credits?
- Practical Ways to Enhance Your Project Management Outcomes
- Leveraging Your Existing Customer Base for Sales & RMR Growth
- Driving Higher RMR on Every Sale
- Keeping Score – A Better Alarm Validation Method
- Monitoring Innovations – The Future is Here
Practical Ways to Enhance Your Project Management Outcomes
- The major attributes of an effective project manager
- Sources of scope creep and how to avoid them
- How to define and manage project risks
- Top ways to balance quality, labor, and budget
- How to measure results and improve project outcomes
Leveraging Your Existing Customer Base for Sales & RMR Growth
The single best way to drive more sales and RMR is to leverage your current customer relationships. It seems easy to execute, but if you don’t have a strong sales process that cultivates and engages your existing customer base, it may not generate the desired result. This session has been specifically designed to help electronic security professionals gain the knowledge and strategies necessary to leverage this lucrative opportunity. Learn more about sales and recurring revenue in this ESX session. You, your team, and your organization’s stakeholders can benefit from adding or increasing your recurring revenue streams, so don’t miss out.
In this session, you’ll learn:
- The importance of developing a purpose-driven communications strategy that keeps customer engagement high
- How to create a compensation program that encourages leveraging existing customers
- The best ideas that promote sales from the people you’ve already done business with
Driving Higher RMR on Every Sale
Your sales and technical staff can contribute highly to adding higher RMR for your new and existing customers. Creating more RMR on every sale requires a thoughtful approach that measures and holds your staff accountable for selling RMR on every sale. Imagine making continual sales every single month without having to search for new customers every single time. This is the power of recurring revenues, and this is the RMR education that you and your team has been looking for. Make sure you attend this Electronic Security Expo Session to more fully utilize this RMR opportunity.
RMR education is key to leveraging and maximizing your organization’s recurring revenue streams which can have a great affect on yearly revenues. In this ESX Session, we have created an RMR education session that is specifically designed to help electronic security professionals learn how about the best strategies and tactics that can help grow their businesses.
In this session, you’ll learn:
- How to develop a culture of RMR
- Best practices that promote RMR for sales and technical staff– training, compensating, measuring, and accountability
- How to determine the right goals to set and measure
- The value of providing value-added services while selling RMR
Keeping Score – A Better Alarm Validation Method
- What is AVS-01
- How it will help reduce false alarm dispatches
- The scoring levels and how to implement them
- What it means for alarm response policies as a standard
- How it will assist first responders in resource allocation, safety, and potential apprehensions
Monitoring Innovations – The Future is Here
Join us for a look at the current market forces and the latest innovations driving change in the monitoring center that enhance services, improve the customer experience, and create new opportunities for your business.
In this session, you’ll learn:
- Why monitoring practices need to change to fit end users’ expectations
- The best practices for notifying and interacting with end users
- New technologies that deliver better information in real time and drive higher RMR
- How to benefit from the changing monitoring expectations