You’ve probably heard the expression, “People don’t leave jobs; they leave managers.” While people will certainly leave a job because of a bad boss, getting people to stay is becoming more complicated today. Managers and leaders have a vital role in improving employee retention and engagement in the workplace. However, leading and managing people is not easy. It takes patience, wisdom, and experience. Click the button below to learn more about this ESX Thursday session.

Recurring revenue is the heartbeat of every security business. It directly correlates to your company’s overall valuation and financial health. Understanding how to build and nurture your recurring revenue leads to greater profitability, sustainable growth, and higher enterprise value. Although recurring revenue is nothing new to the security industry, innovative and profitable ways to grow your recurring revenue can help your company increase the average RMR per customer. Click the button below to learn more about this ESX Thursday session.

A fork can be used as a tool or a weapon. The same is true for your modified residential and commercial subscriber contracts, including new construction builder contracts. In every contract, risk management is quite broad in its overall scope and covers many varieties of potential risk factors. Some contract modifications are self-inflicted potential weapons, such as striking a limitation of liability clause, while others are more business-related tools, like changing the length of the contract. Regardless, whether the contract modification is linked to business or legal considerations, there is a cause and effect that conveys certain consequences for those actions that add to your risk factors. Click the button below to learn more about this ESX Thursday session.

In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition. With IP and interactive services offered on most new systems today, end users have more engaging user interfaces, ultimately changing how they interact with their alarm systems. However, many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.

Customers expect companies to understand their needs and expectations. Without collecting and analyzing the right data on the customer, companies have a more difficult time delivering a meaningful customer experience that drives long-term customer engagement. Each customer has a different expectation in the use of a product or level of service. Leveraging data is not only smart business, but also more profitable. According to Deloitte and Touché, customer-centric companies are 60% more profitable than companies that don’t focus on customers.