You’ve probably heard the expression, “People don’t leave jobs; they leave managers.” While people will certainly leave a job because of a bad boss, getting people to stay is becoming more complicated today. Managers and leaders have a vital role in improving employee retention and engagement in the workplace. However, leading and managing people is not easy. It takes patience, wisdom, and experience. Click the button below to learn more about this ESX Thursday session.
Recurring revenue is the heartbeat of every security business. It directly correlates to your company’s overall valuation and financial health. Understanding how to build and nurture your recurring revenue leads to greater profitability, sustainable growth, and higher enterprise value. Although recurring revenue is nothing new to the security industry, innovative and profitable ways to grow your recurring revenue can help your company increase the average RMR per customer. Click the button below to learn more about this ESX Thursday session.
A fork can be used as a tool or a weapon. The same is true for your modified residential and commercial subscriber contracts, including new construction builder contracts. In every contract, risk management is quite broad in its overall scope and covers many varieties of potential risk factors. Some contract modifications are self-inflicted potential weapons, such as striking a limitation of liability clause, while others are more business-related tools, like changing the length of the contract. Regardless, whether the contract modification is linked to business or legal considerations, there is a cause and effect that conveys certain consequences for those actions that add to your risk factors. Click the button below to learn more about this ESX Thursday session.
In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition. With IP and interactive services offered on most new systems today, end users have more engaging user interfaces, ultimately changing how they interact with their alarm systems. However, many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.
Customers expect companies to understand their needs and expectations. Without collecting and analyzing the right data on the customer, companies have a more difficult time delivering a meaningful customer experience that drives long-term customer engagement. Each customer has a different expectation in the use of a product or level of service. Leveraging data is not only smart business, but also more profitable. According to Deloitte and Touché, customer-centric companies are 60% more profitable than companies that don’t focus on customers.
Delivering great customer service means following best practices and using technology that supports and tracks the customer experience journey. With today’s hyper-personalized service expectations, there is a need to not just meet end user expectations, but to exceed them. Delighting your customer keeps them loyal to you and your business, earning you an excellent reputation and referrals that come with it.
Social media is tough to tackle for any company, especially small ones. However, for many consumers, social media is the first customer-service resource they check before making a purchasing decision. What are your social channels saying about your company? Social media makes it easier than ever for consumers to have influence over your brand. Are you actively listening, providing solid customer service, building trust, and demonstrating expertise? What you are saying — or worse — not saying, will affect buying decisions.
Installing a traditional security system is only part of the larger opportunity for security professionals to consider. Many dealers and integrators offer systems that not only provide security and safety, but also deliver lifestyle enhancements and convenience, including beyond the normal perimeter of a home. With innovative products and services, the security professionals can offer recurring services more than ever before. Using the right technology that connects more deeply with end users, drives recurring revenue, profitability, and overall enterprise value. It’s time to focus your product and service offerings on a subscription-based model that will benefit your company the most.
Although many consumers think artificial intelligence (AI) and machine learning are still science fiction terms, they drive much of the technology used in our everyday lives. As with the Jetsons, common tasks will become easier for computers to process, which means robots and IoT will become extremely useful in day-to-day life. From smart thermostats and cameras to drones, the applications of these technologies will impact the security industry.
Every time you put a service vehicle on the road, your organization is burning more than just fuel. According to the Technology Service Industry Association, truck rolls cost between $150 – $500, with indirect costs potentially doubling those figures. There’s hourly wages, wear and tear on the vehicle, wrong equipment or tools, insurance and missed revenue opportunities elsewhere, including arriving late on customer sites. And what if rolling a truck doesn’t solve the issue?
Customer Focused
Employee Focused
Business of Security
Financial Growth
New Markets
Increased Sales
The Business of Monitoring
The Future is Now
ESX, owned by ESA, is a channel-focused national exhibition, the ESX Expo is where electronic security and life safety pros can have quality conversations. Thursday will be filled with great educational sessions that will focus on growing recurring revenue, contracts, drones, data, reducing false alarms, social media and more. Don’t miss out on the ESX Thursday events. Register now, tickets are in limited supply.