ESX EDUCATION – FRIDAY

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4 days / 32 sessions. Tactical Advice Shared.
Friday, June 17

Education Sessions

Friday Best-Practice Sharing Sessions


8:15-9:30AM

  • Successful Ways to Onboard Staff
  • POTS Lines Are History – What You Need to Do Now
  • 5 Essential KPIs that Measure Your Success
Successful Ways to Onboard Staff
Operations

Successful Ways to Onboard Staff

New employees need to be brought up to speed as quickly as possible.


This includes education on the industry product and service offerings,
processes and procedures, and an overview of company culture. This will enable them to be more productive, effective, and successful in meeting your customers’ expectations and company goals. Implementing a strong onboarding process is key to attracting and retaining employees, overcoming employee onboarding challenges, and delivering a better customer experience. 

When you take care of your team and treat them properly, they in turn will take care of your company. They’re the difference between profitability and bankruptcy. The best businesses in the world understand this concept and go above and beyond to properly onboard their staff so they can be as effective as possible, and stay at your company as long as possible. If you need to learn how to employee onboarding challenges, this Electronic Security Expo session is for you.

The ESA team is excited to see you at this event.

In this session, you’ll learn:

  • The main purpose of onboarding
  • Why it’s better to onboard before new hires have interactions with your customers
  • The benefits of building connections between new hires, management, and staff
  • The key elements to successful onboarding

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POTS Lines Are History – What You Need to Do Now
Operations

POTS Lines Are History – What You Need to Do Now

Plain Old Telephone Service technology is just that, plain and old.


With the endless technological advances today, many home and business phone services will need to be migrated away from POTS lines and replaced before it’s too late. Along with 3G technology, copper
based systems are going away faster than you think. However, the FCC order is not mandated and will be up to the individual carriers, which means the sunsetting process will be on their timetable and the pricing model could escalate to a much higher cost.

In this session, you’ll learn:

  • What carriers are doing with the FCC order 19-72A1
  • How the FCC order will benefit consumers and businesses
  • What the FCC order means for the security and life safety industry
  • How alarm companies and integrators can be best prepared to handle the transition away from POTS lines

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5 Essential KPIs that Measure Your Success
Management

5 Essential KPIs that Measure Your Success

Running your business as if you are selling it tomorrow is great advice, but what does it actually mean?

Key performance indicators are metrics that should be tied directly to your organization’s overall financial health, mission, and objectives. These measurable indicators help you evaluate the effectiveness of your company’s strategy and operations, identify weaknesses — and they provide a clearer picture of how you’re performing against goals. They can also measure the customer’s journey, help you raise capital for acquisitions or provide guidance on valuation when you decide to sell.

In this session you’ll learn:

  • The top KPIs that are relevant to your security business’ health
  • How to track and measure the current state of the business and its vulnerabilities
  • The importance of using this data to make more informed financial decisions, whether buying a company or selling yours

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Late Morning Sessions

9:45AM – 11:00PM

  • Top Ways to Improve Technician Recruitment and Retention
  • Understanding Recurring Revenue Financing in Today’s Climate (Was Current State of the Industry and What to Expect)
  • Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
  • The Business of Fire Alarms: Understanding Codes, Standards, and New Technologies – Part 2
Top Ways to Improve Technician Recruitment and Retention
Operations

Top Ways to Improve Technician Recruitment and Retention

Finding and retaining qualified technicians is one of the industry’s top challenges.

Business growth is good, but not having the right number of technical staff to meet
increased demand creates many challenges for security professionals, such as: long delays for installations, poor service responsesless-than-ideal customer experiences, and a stressed staff.

In this session you’ll learn:

  • Where to look for technical staff that you may not have considered
  • The importance of having a competitive benefits package and solid career path
  • Why paying for ongoing training is essential for retaining your technicians– and how to implement training that incentivizes them
  • Why providing your technicians with the right physical and software tools helps them do their job the best way possible

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Understanding Recurring Revenue Financing in Today’s Climate (Was Current State of the Industry and What to Expect)
Management

Understanding Recurring Revenue Financing in Today’s Climate (Was Current State of the Industry and What to Expect)

Growing your business, organically or through acquisitions, can require a lot of capital. What is the right amount of capital, and what is the best way to raise that capital?

Whether debt, equity, or some combination of the two, you need to be able to communicate your company’s value to a lender or investor in very quantitative terms. This session builds on the earlier “Essential KPIs” session, and we’ll discuss how you take those KPI and build a compelling case for your company.

In this session, you’ll learn:

  • A framework to understand performance and value creation
  • What metrics are most important and what do they tell you
  • How to educate the lender
  • Understand the decision-making process of the lender
  • Importance of metrics in a lender’s credit decision
  • Prudent capital structure

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Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
Monitoring

Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition

According to most monitoring centers, over 70% of phone calls go unanswered. Even in today’s modern world, many alarm companies still rely on telephone calls and emails to respond during alarm activations. Therefore, it’s critical that you have top-notch systems and processes in place to handle emergency situations, and that you be able to provide the same for your customers.  

Register for an Executive or Deluxe Pass for ESX 2023, and make plans to attend this session. John Loud, founder of LOUD Security and ESA’s current chairman, will be leading this dynamic, fast-paced session, facilitating some of the industry’s top monitoring center professionals as they present their “elevator pitches” to help you and your team improve communication and customer experience. This group of industry professionals are here to help you maximize all 24/7 monitoring operations effectively and profitably. 

The session will cover:  

  • How to implement the newest monitoring services to improve customer experience and reduce attrition rates, thereby generating your company more RMR.  
  • The most effective ways to connect with customers during an alarm.  
  • The latest monitoring apps and services available to deploy to your customers today.  
  • Various ways that monitoring centers’ automation software saves time and money.  

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The Business of Fire Alarms: Understanding Codes, Standards, and New Technologies – Part 2
Operations

The Business of Fire Alarms: Understanding Codes, Standards, and New Technologies – Part 2

The installation, transmission of signals, and servicing of electronic fire alarm systems are critical processes that are governed under the Authority Having Jurisdiction (AHJ) on a national, state, and local level.
As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit — and more importantly, loss of property or even life.
In this session you’ll learn:
  • The difference between codes and standards
  • How to develop a fire and life-safety solution offering
  • New or updated codes that you need to know about
  • Next-gen fire alarm products and signal transmission technologies coming of age
  • Fire alarm best practices that keep you out of the red
  • The adoption of BDAs (bi-directional amplifiers) and Area of Refuge

DOWNLOAD PRESENTATION






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Why ESX Education?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses.

Session Tracks

Customer Focused
Employee Focused
Business of Security


Financial Growth
New Markets
Increased Sales


The Business of Monitoring
The Future is Now



NEW

Executive Leadership Track



ESX Friday Events

You won’t want to miss the ESX Friday scheduled events. With classes like 7 Practical Ways to Become a Better Boss, and Monitoring Innovation in Action, Friday is filled with education-packed sessions that have been designed to help electronic security pros move their business forward towards efficiency and productivity.

ESA, the company that created the Electronic Security Expo, understands the needs of owners and leaders of electronic security companies. Each class has been specifically designed to help those company owners and leaders to make their companies more efficient and productive.

Register now for the Electronic Security Expo. Tickets are limited!