This includes education on the industry product and service offerings, processes and procedures, and an overview of company culture. This will enable them to be more productive, effective, and successful in meeting your customers’ expectations and company goals. Implementing a strong onboarding process is key to attracting and retaining employees, overcoming employee onboarding challenges, and delivering a better customer experience.
When you take care of your team and treat them properly, they in turn will take care of your company. They’re the difference between profitability and bankruptcy. The best businesses in the world understand this concept and go above and beyond to properly onboard their staff so they can be as effective as possible, and stay at your company as long as possible. If you need to learn how to employee onboarding challenges, this Electronic Security Expo session is for you.
In this session, you’ll learn:
With the endless technological advances today, many home and business phone services will need to be migrated away from POTS lines and replaced before it’s too late. Along with 3G technology, copper–based systems are going away faster than you think. However, the FCC order is not mandated and will be up to the individual carriers, which means the sunsetting process will be on their timetable and the pricing model could escalate to a much higher cost.
In this session, you’ll learn:
Running your business as if you are selling it tomorrow is great advice, but what does it actually mean?
Key performance indicators are metrics that should be tied directly to your organization’s overall financial health, mission, and objectives. These measurable indicators help you evaluate the effectiveness of your company’s strategy and operations, identify weaknesses — and they provide a clearer picture of how you’re performing against goals. They can also measure the customer’s journey, help you raise capital for acquisitions or provide guidance on valuation when you decide to sell.
In this session you’ll learn:
Today’s state-of-the-art fire alarm technologies offer solutions that will set you apart from the competition. You will learn from industry experts, step-by-step, how to develop, market, operate, and support a fire and life-safety business. This is the fire alarm education session that you’ve been looking for, being designed specifically for those in the fire and life safety industry.
Entering a market is a very crucial moment for your business. Whether you’re starting in the fire alarm business or entering a new market, it takes planning and strategy to correctly start and create an effective revenue stream. This session’s instructor is highly specialized in this field, and you have the great opportunity to learn directly from a fire alarm business veteran.
In this session, you’ll learn:
As you deliver more value and solutions to your customers, your brand will become a trusted partner that will encourage prospects and customers to try new products and services. A collaborative sales approach that initiates a conversation with each end user to uncover their needs and desires is critical and will help you sell the right commercial solutions. By developing a program that promotes upselling and cross selling, higher RMR will follow.
In this session, you’ll learn:
Business growth is good, but not having the right number of technical staff to meet increased demand creates many challenges for security professionals, such as: long delays for installations, poor service responses, less-than-ideal customer experiences, and a stressed staff.
In this session you’ll learn:
Whether debt, equity, or some combination of the two, you need to be able to communicate your company’s value to a lender or investor in very quantitative terms. This session builds on the earlier “Essential KPIs” session, and we’ll discuss how you take those KPI and build a compelling case for your company.
In this session, you’ll learn:
According to most monitoring centers, over 70% of phone calls go unanswered. Even in today’s modern world, many alarm companies still rely on telephone calls and emails to respond during alarm activations. Therefore, it’s critical that you have top-notch systems and processes in place to handle emergency situations, and that you be able to provide the same for your customers.
John Loud, founder of LOUD Security and ESA’s current chairman, will be leading this dynamic, fast-paced session, facilitating some of the industry’s top monitoring center professionals as they present their “elevator pitches” to help you and your team improve communication and customer experience. This group of industry professionals are here to help you maximize all 24/7 monitoring operations effectively and profitably.
The session will cover:
The installation, transmission of signals, and servicing of electronic fire alarm systems are critical processes that are governed under the Authority Having Jurisdiction (AHJ) on a national, state, and local level. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit — and more importantly, loss of property or even life.
They strive each year to remain on top, separating themselves from the rest of the sales pack. Great salespeople consistently practice specific types of behavior and habits.
In this session you’ll learn:
Candidates will seek companies that promote work/life balance, allowing a flexible schedule that provides them with the ability to take care of personal responsibilities. Managers will need to shift their attention away from the clock and measure employee success by output. This session is for those that are interesting in learning how to retain employees without money.
In this session, you’ll learn:
These equipment shortages caused revenues to be lower than anticipated — and major changes in the ordering and inventory processes. Whether there is a supply chain challenge or not, security companies need a proactive plan for ordering and inventory.
In this session you’ll learn:
Having a well-documented pre and post M&A plan will increase the success of the acquisition. Conversely, if there is no defined workflow that properly manages the process and expectations, failure will raise its ugly head.
In this session, you’ll learn:
With newer codes, updated technology, and cellular signal transmission, RMR gains even more traction as these new opportunities are adopted.
In this session, you’ll learn:
Essentially, it’s changing the customer experience as it relates to security, comfort, and convenience, while providing owners and managers with a more streamlined operation and hyper-personalized resident experience.
In this session you’ll learn: