This includes education on the industry product and service offerings, processes and procedures, and an overview of company culture. This will enable them to be more productive, effective, and successful in meeting your customers’ expectations and company goals. Implementing a strong onboarding process is key to attracting and retaining employees, overcoming employee onboarding challenges, and delivering a better customer experience. 

When you take care of your team and treat them properly, they in turn will take care of your company. They’re the difference between profitability and bankruptcy. The best businesses in the world understand this concept and go above and beyond to properly onboard their staff so they can be as effective as possible, and stay at your company as long as possible. If you need to learn how to employee onboarding challenges, this Electronic Security Expo session is for you.

In this session, you’ll learn:

• The main purpose of onboarding
• Why it’s better to onboard before new hires have interactions with your customers
• The benefits of building connections between new hires, management, and staff
• The key elements to successful onboarding

With the endless technological advances today, many home and business phone services will need to be migrated away from POTS lines and replaced before it’s too late. Along with 3G technology, copper–based systems are going away faster than you think. However, the FCC order is not mandated and will be up to the individual carriers, which means the sunsetting process will be on their timetable and the pricing model could escalate to a much higher cost.

In this session, you’ll learn:

• What carriers are doing with the FCC order 19-72A1
• How the FCC order will benefit consumers and businesses
• What the FCC order means for the security and life safety industry
• How alarm companies and integrators can be best prepared to handle the transition away from POTS lines

Key performance indicators are metrics that should be tied directly to your organization’s overall financial health, mission, and objectives. These measurable indicators help you evaluate the effectiveness of your company’s strategy and operations, identify weaknesses — and they provide a clearer picture of how you’re performing against goals. They can also measure the customer’s journey, help you raise capital for acquisitions or provide guidance on valuation when you decide to sell.

In this session you’ll learn:

• The top KPIs that are relevant to your security business’ health
• How to track and measure the current state of the business and its vulnerabilities
• The importance of using this data to make more informed financial decisions, whether buying a company or selling yours

In this session you’ll learn:

• Where to look for technical staff that you may not have considered
• The importance of having a competitive benefits package and solid career path
• Why paying for ongoing training is essential for retaining your technicians– and how to implement training that incentivizes them
• Why providing your technicians with the right physical and software tools helps them do their job the best way possible

Whether debt, equity, or some combination of the two, you need to be able to communicate your company’s value to a lender or investor in very quantitative terms. This session builds on the earlier “Essential KPIs” session, and we’ll discuss how you take those KPI and build a compelling case for your company.

In this session, you’ll learn:

• A framework to understand performance and value creation
• What metrics are most important and what do they tell you
• How to educate the lender
• Understand the decision-making process of the lender
• Importance of metrics in a lender’s credit decision
• Prudent capital structure