Take an inside look at the complete modernization of ESA’s Certified Alarm Technician (CAT) Level 1 program, one of the electronic security and life safety industry’s most recognized certifications. This presentation explores the strategy, instructional redesign, technology enhancements, and workforce development goals behind the overhaul, including how the new CAT 1 experience is being rebuilt for today’s technicians, employers, and learning expectations.

From repetitive inbound and outbound calls to staffing pressure, fluctuating alarm volumes, and margin optimization, central stations are exploring new ways to operate more efficiently without compromising service quality. This session covers practical AI voice operator use cases, measurable operational impact, implementation do’s and don’ts, and how monitoring centers are approaching adoption today.

Explore eufy’s end-to-end security solutions, from AI-enhanced home protection to scalable commercial systems. Learn how eufy empowers partners to win with higher margins, streamlined installation, and comprehensive training and support.

ESA Membership provides access to a powerful network of resources, education, advocacy, business savings, industry connections, and growth opportunities designed specifically for electronic security and life safety professionals. From workforce development and training through ESA’s National Training School, to business protection through Security America, to valuable networking and leadership opportunities through ESX and ESA communities, membership is built to help integrators and dealers strengthen every part of their business. 

With so many valuable programs and resources available, it can be difficult to know where to start or which benefits best fit your company’s goals. While at ESX, stop by and connect with ESA’s Membership Benefits expert, Mary Quasarano, to learn how to maximize your membership and uncover opportunities that can support your company’s growth, efficiency, and long-term success. 

Discover how innovative security professionals are driving growth with smarter technology and service-based strategies. This session explores how modern security solutions—ranging from automation and cloud platforms to integrated systems—are helping teams boost recurring monthly revenue (RMR) and build lasting customer relationships. Learn how to stay competitive in a rapidly evolving industry while unlocking new opportunities for long-term success. 

Businesses face regulatory and compliance requirements that include monitoring of inventory, facilities, and overall environmental conditions for employee safety. Learn how to grow business and RMR with existing and potential new customers using Winland’s line of product and services. 

If you’re still relying on stock content, you’re already behind. This session reveals how leading integrators, manufacturers, and service providers are turning real installations into powerful marketing and sales assets. Learn how to capture authentic proof, navigate legal barriers, and outpace competitors by telling real customer stories that build trust and drive growth. 

Security systems generate alerts, but response still depends on signal quality, prioritization, and context. This session explores how AI can help identify true emergencies, reduce noise, and accelerate the path from alarm to first responder arrival, improving outcomes for monitoring providers, public safety teams, and security leaders in critical moments.