Session Details
Wednesday,
June 7
Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition
Consumers interact with their systems differently today that a few years ago but many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.
In this session, you’ll learn:
How to implement the newest monitoring services that generate more RMR, improve the customer experience, and reduce attrition
The most effective ways to connect with customers during an alarm, beyond just ECV
The latest monitoring apps and services that are available to deploy to your customers today
Ways that monitoring centers’ automation software can save your admin team time and money
REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
THIS COURSE IS ELIGIBLE FOR CEU CREDITS
See all CEU credits available for attending ESX 2023 education sessions. MORE
Monitoring
Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.
