Consumers interact with their systems differently today that a few years ago but many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.
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Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.