ESX 2023

Session Details

Wednesday,
June 7

9:45 – 11:00AM ET
MONITORING

Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition

In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition.

Consumers interact with their systems differently today that a few years ago but many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.


In this session, you’ll learn:


How to implement the newest monitoring services that generate more RMR, improve the customer experience, and reduce attrition


The most effective ways to connect with customers during an alarm, beyond just ECV


The latest monitoring apps and services that are available to deploy to your customers today


Ways that monitoring centers’ automation software can save your admin team time and money


REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.


THIS COURSE IS ELIGIBLE FOR CEU CREDITS

See all CEU credits available for attending ESX 2023 education sessions. MORE




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ESX EDUCATION TRACK

Monitoring

Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.


THIS TRACK IS SPONSORED BY

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