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Why Margins Slip—and How to Stop the Attrition Spiral

June 4 @ 8:45 am - 10:00 am
MANAGEMENT

Why Margins Slip—and How to Stop the Attrition Spiral

Shrinking margins and rising attrition are two of the toughest challenges facing security companies today. Margins erode when pricing, labor utilization, and overhead aren’t carefully managed—and when profitability slips, it limits reinvestment and growth. Attrition, meanwhile, is fueled by economic pressures, disengaged employees and customer-driven factors — risks that rise when margins are tight.

This session addresses both sides of the equation: why margins are harder to maintain in today’s market, how to identify and stop margin leaks, and how to manage retention by keeping employees engaged and customers loyal. Walk away with tools to strengthen profitability and strategies to reduce attrition—so your business stays healthy on both fronts. 

The ESA team is excited to see you at this event. Why Margins Slip—and How to Stop the Attrition Spiral


In this session, you’ll learn:


Identify the leading causes of margin erosion and pinpoint where profits are leaking.


Strengthen pricing, labor utilization, and overhead management to protect profitability.


Address the connection between tight margins, employee disengagement, and customer attrition.


Implement strategies that boost retention and sustain long-term business health.


An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2026 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

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ESX EDUCATION TRACK

Management

Learn how to navigate the complexities of managing hybrid teams and remote teams while maintaining culture and productivity. Gain insights on crisis leadership and when to step up decisively “beyond security” to protect both your business and customers. Get practical guidance on raising rates without losing customers and discover proven strategies to break the cycle of margin erosion. 



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