Keep Your People, Keep Your Customers

Keep Your People, Keep Your Customers
This session explores why talent retention is just as critical as customer retention and how to build a culture that keeps employees engaged, motivated, and loyal. Learn practical strategies for recognition, career development, compensation, and communication that strengthen your team while protecting customer relationships.
The ESA team is excited to see you at this event. Keep Your People, Keep Your Customers
In this session, you’ll learn:
Connect employee retention to customer satisfaction and business growth.
Build a culture that keeps top performers engaged, motivated, and loyal.
Apply proven strategies for recognition, development, and communication to strengthen your team.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
See all CEU credits available for attending ESX 2026 education sessions. MORE

Management
Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.
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