Mike Picciola
Vice President Monitoring and Customer Care at ADT
Bio
Register Now to Learn from 2026 ESX Speaker Mike Picciola in June.
As a Professional Monitoring Expert with over twenty years of experience in multi-channel strategy, operations, and technology solutions for the security industry, I am passionate about harnessing innovative tools to drive transformational results. My career has evolved alongside the rapid advancements in monitoring technology, and today I focus on integrating artificial intelligence solutions to elevate both customer experience and operational efficiency.
My commitment to servant leadership is reflected in how I empower teams to leverage these cutting-edge technologies. I cultivate a collaborative learning environment, encouraging continuous skill development and adaptability so that every individual feels equipped to innovate and thrive. Through strong partnerships and transparent communication, I ensure our mission of delivering exceptional service and fostering lasting relationships with business partners.
From Alarm to Action: The Future of Emergency Response
How to Attend
Deluxe Pass – This pass includes all ESX Programming — except for the Executive Experience. Pass holders will enjoy access to all best-practice sharing education, main stage sessions, expo activities and nightly networking events.
Executive Pass – This pass includes all of the ESX Programming of the Deluxe Pass with additional Executive Experience Sessions and working lunch.