From repetitive inbound and outbound calls to staffing pressure, fluctuating alarm volumes, and margin optimization, central stations are exploring new ways to operate more efficiently without compromising service quality. This […]
Security systems generate alerts, but response still depends on signal quality, prioritization, and context. This session explores how AI can help identify true emergencies, reduce noise, and accelerate the path from alarm […]
Take an inside look at the complete modernization of ESA’s Certified Alarm Technician (CAT) Level 1 program, one of the electronic security and life safety industry’s most recognized certifications. This […]
