From repetitive inbound and outbound calls to staffing pressure, fluctuating alarm volumes, and margin optimization, central stations are exploring new ways to operate more efficiently without compromising service quality. This session covers practical AI voice operator use cases, measurable operational impact, implementation do’s and don’ts, and how monitoring centers are approaching adoption today.
Security systems generate alerts, but response still depends on signal quality, prioritization, and context. This session explores how AI can help identify true emergencies, reduce noise, and accelerate the path from alarm to first responder arrival, improving outcomes for monitoring providers, public safety teams, and security leaders in critical moments.
Take an inside look at the complete modernization of ESA’s Certified Alarm Technician (CAT) Level 1 program, one of the electronic security and life safety industry’s most recognized certifications. This presentation explores the strategy, instructional redesign, technology enhancements, and workforce development goals behind the overhaul, including how the new CAT 1 experience is being rebuilt […]
