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Maximizing Performance: Proven Technician Incentive Strategies for Success

December 13, 2024 ESX
MANAGEMENT

Maximizing Performance: Proven Technician Incentive Strategies for Success

A well-designed technician incentive program can significantly boost motivation, foster healthy competition, and enhance installation efficiency.

This session will guide you through the essential elements of creating and implementing effective incentive programs that drive tangible results and meet customer expectations. We’ll explore strategies for developing performance-based rewards, setting realistic goals, and aligning incentives with your company’s financial requirements. Additionally, you’ll learn how to craft programs that recognize exceptional performance, promote skill development, and boost overall team productivity.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

Key elements for designing effective incentive programs that boost motivation and performance.

How to set realistic goals that align with company objectives and measure progress.

How to create systems to reward top performance and skill development while fostering productivity and employee retention.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

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Do You Want to Be a Presenter?

Apply Today
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ESX EDUCATION TRACK

Management

Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom-line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.

This Track is sponsored by:

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Sponsor This ESX Education Track!

Showcase Your Product or Service with Engaged Security Pros!

LEARN MORE
CONTINUE READING
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The Power of Video Monitoring: Elevating Security, Safety, Intelligence, and RMR

December 13, 2024 ESX
MANAGEMENT

The Power of Video Monitoring: Elevating Security, Safety, Intelligence, and RMR

Are your video offerings meeting industry standards, or could you be missing out on revenue?

Video monitoring offers a significant opportunity to boost profitability and increase RMR. Unlike traditional RMR, video monitoring leverages video analytics, cloud storage, and advanced features to command higher fees. However, many dealers and integrators face challenges in effectively selling and pricing these premium video solutions.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

Why video monitoring services with features like analytics, cloud storage, and advanced functionalities offer higher revenue potential.

Effective strategies for selling and pricing video solutions to boost profitability.

Top five video monitoring solutions to significantly increase average RMR per client.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

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Anthony Sharpy

Director of Product Development
Guardian Alarm
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Do You Want to Be a Presenter?

Apply Today
https://esxweb.com/wp-content/uploads/2023/02/management.png
ESX EDUCATION TRACK

Management

Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom-line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.

This Track is sponsored by:

https://esxweb.com/wp-content/uploads/2024/11/ComingSoov34n.jpg
https://esxweb.com/wp-content/uploads/2024/11/SponsorTrack002.jpg

Sponsor This ESX Education Track!

Showcase Your Product or Service with Engaged Security Pros!

LEARN MORE
CONTINUE READING
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Financial Health and Valuation Case Study: Assessing the Impact of RMR vs EBITDA

December 13, 2024 ESX
MANAGEMENT

Financial Health and Valuation Case Study: Assessing the Impact of RMR vs EBITDA

Which metric better reflects your company’s financial health and valuation: RMR or EBITDA?

Learn to evaluate the value of your RMR and its effect on business performance, while understanding why EBITDA is increasingly favored for valuation. We’ll compare two fictitious integrators, analyzing their revenue streams, customer retention, and growth potential to assess their financial health and value. Gain actionable strategies to boost your RMR while focusing on EBITDA to optimize financial performance.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How RMR and EBITDA differ in evaluating company value and financial health.

Why EBITDA is becoming a key metric for integrators, highlighting operational efficiency and profitability.

Strategies for balancing EBITDA focus with RMR optimization to improve overall valuation.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

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Jennifer Holloway

Managing Director – Security Industry Lending Group
CIBC Bank USA
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Spencer Rogers

Senior Vice President
Barnes Associates
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Do You Want to Be a Presenter?

Apply Today
https://esxweb.com/wp-content/uploads/2023/02/management.png
ESX EDUCATION TRACK

Management

Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom-line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.

This Track is sponsored by:

https://esxweb.com/wp-content/uploads/2024/11/ComingSoov34n.jpg
https://esxweb.com/wp-content/uploads/2024/11/SponsorTrack002.jpg

Sponsor This ESX Education Track!

Showcase Your Product or Service with Engaged Security Pros!

LEARN MORE
CONTINUE READING
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RMR Blueprint: Tactics for Growth, Opportunity, and Stability

December 13, 2024 ESX
MANAGEMENT

RMR Blueprint: Tactics for Growth, Opportunity, and Stability

For business owners and C-suite executives, increasing RMR is crucial for sustained growth and profitability.

This session will provide actionable strategies to maximize RMR with practical approaches to enhance your revenue streams. We will cover techniques to improve your service and product offerings, optimize pricing models, and strengthen customer relationships to boost RMR rates. Learn how to unlock the full potential of your RMR to drive long-term financial success.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

Strategies to boost RMR with repeatable methods.

How to launch new offerings that complement existing services to drive additional RMR.

Approaches for implementing Incremental pricing adjustments for sustained revenue growth without losing customers.

Cross-selling and upselling techniques to enhance value with reliable RMR.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/12/JEB-2023-1.jpg

Jeremy Bates

President
Bates Security
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Melissa Brinkman

CEO
Custom Alarm
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John Loud

President
LOUD Security System, Inc.
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Scott Elkins (Moderator)

CEO
Zeus Fire and Security
https://esxweb.com/wp-content/uploads/2023/02/management.png
ESX EDUCATION TRACK

Management

Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom-line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.

This Track is sponsored by:

https://esxweb.com/wp-content/uploads/2024/11/ComingSoov34n.jpg
https://esxweb.com/wp-content/uploads/2024/11/SponsorTrack002.jpg

Sponsor This ESX Education Track!

Showcase Your Product or Service with Engaged Security Pros!

LEARN MORE
CONTINUE READING
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Optimizing Uptime: Best Practices for Effective Fire Alarm System Maintenance

December 13, 2024 ESX
OPERATIONS

Optimizing Uptime: Best Practices for Effective Fire Alarm System Maintenance

Effective maintenance is key for ensuring the reliability and longevity of fire alarm systems, and it can also drive RMR.

This session will cover best practices for routine maintenance, including inspection schedules, testing procedures, and component replacements. We will address common challenges such as troubleshooting faults, managing false alarms, and complying with safety regulations. Participants will learn strategies for implementing a proactive maintenance plan, utilizing technology for monitoring and diagnostics, and enhancing service efficiency. Additionally, discover how to leverage maintenance agreements to boost RMR, minimize downtime, and improve overall system performance.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How to develop maintenance plans that ensure compliance with both national and local codes.

Best practices for scheduling inspections, testing procedures, and timely component replacements.

Ways to utilize monitoring and diagnostic tools to enhance maintenance efficiency and overall system performance.

How to incorporate maintenance and inspection agreements to boost RMR.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/11/PResentar.png

Do You Want to Be a Presenter?

Apply Today
https://esxweb.com/wp-content/uploads/2023/02/management.png
ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

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CONTINUE READING
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The Service Advantage: Leveraging Customer Experience to Distinguish Your Brand

December 13, 2024 ESX
OPERATIONS

The Service Advantage: Leveraging Customer Experience to Distinguish Your Brand

Do you have a defined customer journey that includes comprehensive support, personalized service, training, and follow-up?

Exceptional customer service can set your brand apart in today’s competitive market and enhance your online reputation with positive Google Reviews. In this session, we’ll explore how to create customer roadmaps that improve interactions with existing clients. Gain best practices for effective communication, managing expectations, and efficiently handling service requests and issues. Learn strategies to build strong relationships, address complaints effectively, and ensure satisfaction with both installation and ongoing support. The Service Advantage

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How it influences perceptions, loyalty, and brand reputation.

Ways to incorporate support, personalized service, training, and follow-up.

How to generate positive Google Reviews to enhance brand presence.

Effective techniques for addressing complaints and managing service interactions.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

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Kirk MacDowell

President
MacGuard Security Advisors Inc
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Marvin Smith

President
Orlando Emergency Signal
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Do You Want to Be a Presenter?

Apply Today
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ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

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CONTINUE READING
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Enhancing Subcontractor Relationships: Selection and Management

December 13, 2024 ESX
OPERATIONS

Enhancing Subcontractor Relationships: Selection and Management

The success of your projects hinges on the quality of your subcontractors.

This session will guide you through the strategic process of selecting, managing, and aligning subcontractors with your organization’s standards. Discover how to mitigate risks and ensure subcontractors meet your quality benchmarks. Our panelists will share best practices for identifying and evaluating top subcontractors, sourcing reliable partners, setting clear expectations, maintaining effective communication, and incentivizing performance to enhance project quality and efficiency.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

Effective methods for finding and selecting high-quality subcontractors.

How to establish clear expectations and maintain effective communication for consistent performance.

Strategies for managing risks and ensuring subcontractors meet your standards.

How to design incentives to motivate subcontractors and drive better results.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/12/1687710371807.jpg

Mark Zuckerman

CEO
Clear Connection, Inc.
https://esxweb.com/wp-content/uploads/2024/12/Picture1-1.jpg

John Nemerofsky (Moderator)

Chief Operating Officer
SAGE Integration
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Do You Want to Be a Presenter?

Apply Today
https://esxweb.com/wp-content/uploads/2023/02/management.png
ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

https://esxweb.com/wp-content/uploads/2024/12/TA-TheConnectionXchange-Large-LOGO-2-002-1.png
CONTINUE READING
Operations_1-1200x400.png

Taming Operational Expenses: Addressing the Top 5 Costly Habits

December 13, 2024 ESX
OPERATIONS

Taming Operational Expenses: Addressing the Top 5 Costly Habits

Effective cost management is key to maximizing profitability.

This session will pinpoint the top five expense areas affecting electronic security dealers, including labor, materials, equipment, overhead, and project management. Gain practical insights into controlling these costs, implementing cost-saving measures, and optimizing your budget. Learn how to enhance financial performance and maintain a competitive edge through strategic cost management.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How major expense areas affect profitability.

Common cost drivers and implement strategies to reduce expenses.

How to develop key performance indicators for effective budgeting and resource management.

Most effective strategies for negotiating with vendors and subcontractors.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/12/Picture1-1.jpg

John Nemerofsky

Chief Operating Officer
SAGE Integration
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Do You Want to Be a Presenter?

Apply Today
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ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

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CONTINUE READING
Operations_1-1200x400.png

Winning the Talent Race: Strategies for Developing and Retaining Your Technicians

December 13, 2024 ESX
OPERATIONS

Winning the Talent Race: Strategies for Developing and Retaining Your Technicians

Attracting and retaining skilled technicians can be challenging, especially when top talent gravitates towards the highest bidder.

Instead of a constant hiring cycle, focus on creating structured career paths and developing in-house talent. Learn effective strategies for nurturing technicians, reducing turnover, and building a dedicated, skilled team to ensure your company’s long-term success.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How to evaluate technical staff to align with company goals.

Ways to cultivate technicians through structured training programs.

How to design packages to attract and retain top talent.

Strategies to build commitment beyond compensation to ensure long-term retention.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/12/Hudnall-2024.jpg

Lori Hudnall

Vice President, Human Resources
Sage Integration
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Do You Want to Be a Presenter?

Apply Today
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ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

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CONTINUE READING
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From Tension to Teamwork: Managing Conflict Between Operations and Sales

December 13, 2024 ESX
OPERATIONS

From Tension to Teamwork: Managing Conflict Between Operations and Sales

The relationship between sales and operations can be challenging, with sales focused on closing deals and operations centered on efficiency and resource management.

This session will explore strategies to manage the sales-to-operations handoff, addressing common conflicts such as misaligned goals and communication breakdowns. Participants will gain practical techniques for fostering collaboration, improving communication, and aligning team objectives. Effectively managing these conflicts will enhance teamwork, streamline processes, and drive better results.

The ESA team is excited to see you at this session in 2025.

In this session, you’ll learn:

How to identify sources of conflict between sales and operations, including misaligned goals and differing priorities.

Strategies to improve communication, reduce misunderstandings, and foster collaboration between teams.

Techniques and tools for aligning sales and operations goals to enhance the overall customer experience.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.

REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

See all CEU credits available for attending ESX 2025 education sessions. MORE

THIS COURSE IS ELIGIBLE FOR CEU CREDITS

Presenters:

https://esxweb.com/wp-content/uploads/2024/12/JOEL-BARFIELD_HEADSHOT_20240117.jpg

Joel Barfield

Sr. Account Manager
SAGE Integration
https://esxweb.com/wp-content/uploads/2024/12/BRIVO_46_CameronMunro_15661.png

Cameron Munro

VP of Sales – East
Brivo
https://esxweb.com/wp-content/uploads/2024/12/Headshot_Audrey.png

Audrey Pierson (Moderator)

Sales & Leadership Consultant
Audrey Pierson Consulting
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Do You Want to Be a Presenter?

Apply Today
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ESX EDUCATION TRACK

Operations

ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.

Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.

This Track is sponsored by:

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