Session Details
Thursday,
June 6
Dispatch Excellence: The Key to Minimizing Truck Rolls and Maximizing Service Efficiency
Truck rolls, the physical visits of technicians to customer sites, while essential for service delivery, can be costly and time-consuming. Excessive truck rolls not only strain profit margins but can also lead to customer frustration, increased downtime, and missed opportunities. Using the latest smart dispatch strategies will improve first-time fix rates and greatly improve the customer experience.
The ESA team is excited to see you at this event.
In this session, you’ll learn:
The impact of truck rolls on costs, customer satisfaction, and revenue
Best practices for improving first-time fix rates and customer satisfaction
Optimizing technician dispatch and routing for efficiency and productivity
Deploying the right technician with the skills and tools critical for meeting service demands
REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
THIS COURSE IS ELIGIBLE FOR CEU CREDITS
See all CEU credits available for attending ESX 2024 education sessions. MORE
Operations
Discover best practices that will improve your company’s operational excellence and the customer experience. Explore ways to build efficiencies in installation, service methodologies and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training and more.
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