ESX 2023

Session Details

Tuesday,
June 6

10:00 – 11:15AM ET
OPERATIONS

6 Ways to Reduce Truck Rolls, Optimize Field Services and Increase Customer Satisfaction

Truck rolls are a major part of the in-field service process. Truck rolls can be costly, impact productivity — and alter the customer experience.

We’ll analyze the real fully-burdenedcosts associated with field service and share best practices and solutions that will optimize your efficiency and service delivery.


In this session, you’ll learn:


How much it really costs to roll a truck and why you should know this metric


What your First-Time Fix Rate (FTFR) is


How to increase your technicians’ productivity and improve the customer experience


Best practices to reduce truck rolls


What technologies are available, such as virtual tech calls, that can enhance the service experience without rolling a truck


REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.


THIS COURSE IS ELIGIBLE FOR CEU CREDITS

See all CEU credits available for attending ESX 2023 education sessions. MORE



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ESX EDUCATION TRACK

Operations

Discover best practices that will improve your company’s operational excellence and the customer experience. Explore ways to build efficiencies in installation, service methodologies and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training and more.



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