ESX 2023
Session Details
Tuesday,
June 6
10:00 – 11:15AM ET
MANAGEMENT
Pre-Attrition Indicators you Need to Know to Reduce Customer Erosion
Gaining new customers is a top priority for your company. Customer Acquisition Cost (CAC) reveals how much you spend to attract new customers.
The question is, how many of those customers don’t remain for the long term and why do they leave? For your security business to thrive, your top priority should be focused on retaining customers.
In this session, you’ll learn:
How to effectively determine your pre-attrition metric
What are your customers not telling you that can negatively impact the customer journey
Understanding the differences between transactional and relational surveys
What impacts your customers "Likelihood to Stay" with your company
What best practices should be implemented and tracked for success
REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
THIS COURSE IS ELIGIBLE FOR CEU CREDITS
See all CEU credits available for attending ESX 2023 education sessions. MORE
ESX EDUCATION TRACK
Management
Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.
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