ESX 2023

Session Details

Tuesday,
June 6

10:00 – 11:15AM ET
MANAGEMENT

Pre-Attrition Indicators you Need to Know to Reduce Customer Erosion

Gaining new customers is a top priority for your company. Customer Acquisition Cost (CAC) reveals how much you spend to attract new customers.

The question is, how many of those customers don’t remain for the long term and why do they leave? For your security business to thrive, your top priority should be focused on retaining customers.


In this session, you’ll learn:


How to effectively determine your pre-attrition metric


What are your customers not telling you that can negatively impact the customer journey


Understanding the differences between transactional and relational surveys


What impacts your customers "Likelihood to Stay" with your company


What best practices should be implemented and tracked for success


REGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.

An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.


THIS COURSE IS ELIGIBLE FOR CEU CREDITS

See all CEU credits available for attending ESX 2023 education sessions. MORE


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ESX EDUCATION TRACK

Management

Learn to implement and manage key performance indicators that help to streamline processes and improve top and bottom line results. Find ways to build a strong culture that helps you drive transformational leadership and change throughout the organization. Examine emerging trends and leading-edge technologies that will excite your customers’ changing demands and open new markets to evolve your business.


THIS TRACK IS SPONSORED BY

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