From Tension to Teamwork: Managing Conflict Between Operations and Sales
June 17, 2025 @ 11:00 am - 12:15 pm
From Tension to Teamwork: Managing Conflict Between Operations and Sales
This session will explore strategies to manage the sales-to-operations handoff, addressing common conflicts such as misaligned goals and communication breakdowns. Participants will gain practical techniques for fostering collaboration, improving communication, and aligning team objectives. Effectively managing these conflicts will enhance teamwork, streamline processes, and drive better results.
The ESA team is excited to see you at this session in 2025.
In this session, you’ll learn:
How to identify sources of conflict between sales and operations, including misaligned goals and differing priorities.
Strategies to improve communication, reduce misunderstandings, and foster collaboration between teams.
Techniques and tools for aligning sales and operations goals to enhance the overall customer experience.
An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions.
See all CEU credits available for attending ESX 2025 education sessions. MORE
Presenters:
Joel Barfield
SAGE Integration
Cameron Munro
Brivo
Audrey Pierson (Moderator)
Audrey Pierson Consulting
Operations
ESX Operations Track: Successful operation teams deliver high-quality service to customers. A well-oiled machine can mean high customer retention and strong workflow efficiencies.
Discover best practices during the ESX Operations Track that will improve your company’s operational excellence and customer experience. Explore ways to build efficiencies in installation, service methodologies, and human resources. Examine how others are solving today’s most common operations struggles like recruiting and retaining employees, supply chain lags, truck rolls, job safety, training, and more.
