Improve Customer Retention by Understanding Attrition

When they are unhappy, they stop doing business with you. The more customers that leave, the less you grow. Yet, most companies don’t have a strong customer retention program to offset the negative effects of higher attrition, lower revenues and profits. According to a Harvard Business School report, on average, a 5% increase in customer retention rates results in 25% – 95% increase of profits, and 65% of a company’s business comes from existing customers! If you’re asking yourself, “what is customer attrition?” or “how do I retain customers?” then this is the educational session for you. 

Operational excellence is vital to a thriving installation/integration company. Reduce truck rolls, manage costs, and improve customer retention with best practices shared by peers excelling in these areas. Maximize efficiencies and profit.