Melissa started her career in the security industry after moving back to Rochester, MN in December 1998. Before Custom Alarm, Melissa spent several years in various management positions in the hospitality industry. Since starting in the ‘family’ business in 1998, Melissa has held several positions within Custom Alarm from marketing, to sales manager, business development director, and customer services manager. She was Chief Operating Officer before Leigh J. Johnson, founder and CEO at the time, announced his retirement and Melissa’s promotion to CEO in February 2014. She has always been very committed to learning as much as possible about the security industry and Custom Alarm with a focus on taking care of the customer. Melissa serves on the boards of directors for SPARK, Rochester Area Economic Development Inc. (RAEDI), Lourdes Foundation Inc. (LFI) and Think Bank. She also serves as an advisor with some security industry manufacturers.