ESX 2022

Session Details

Thursday,
June 16

8:00 – 9:00AM CT

The Future is Now

Monitoring Smart Tank – Next Gen Tech That Reduces False Alarm Dispatches and Attrition

In this fast-paced and dynamic session, you’ll hear from the industry’s top monitoring centers as they present their “elevator pitch” for some of the newest and most effective ways to reach your customers during an alarm, reducing false dispatches and attrition.

With IP and interactive services offered on most new systems today, end users have more engaging user interfaces, ultimately changing how they interact with their alarm systems. However, many alarm companies continue to make telephone calls and use emails to communicate with customers during alarm activations. According to most monitoring centers, more than 70% of phone calls go unanswered.


In this session, you’ll learn about:


How to implement the newest monitoring services that generate more RMR, improve the customer experience, and reduce attrition


The most effective ways to connect with customers during an alarm, beyond just ECV


The latest monitoring apps and services that are available to deploy to your customers today


Ways that monitoring centers’ automation software can save your admin team time and money


ESX SESSION TRACK

The Future is Now

Examine the future of our industry through emerging trends, new products, technologies, and services that will excite your customers. Discover what and who are reshaping our industry, explore exit or succession strategies, and create a vision of what’s next for you and your company.


Related Courses

Rise of the Machine – When and How to Leverage Artificial Intelligence

Industry Introspective – Challenges, Trends and Opportunities
https://esxweb.com/wp-content/uploads/2022/05/John-Loud.png

Speaker

John Loud


https://esxweb.com/wp-content/uploads/2022/05/kirk-macdowell.jpg

Speaker

Kirk MacDowell