ESX 2022

Session Details

Friday,
June 17

9:45- 10:45AM CT

The Business of Monitoring

Monitoring Innovation in Action

In today’s ever-changing marketplace, it is critical that monitoring centers keep up with technology innovations, enhanced services, and monitoring trends to remain relevant and successful.

This becomes a delicate balancing act for monitoring centers to process a significant amount of alarm signals while also attempting to deliver a high-touch customer experience. Join us to learn about monitoring center innovation and to look at the latest automation tools monitoring centers will need to enhance their services and deliver a quality customer experience, including improving operational efficiencies. 


In this session, you’ll learn:


Ideas on how to balance technology innovations and enhanced services with a high-touch customer experience


Technology upgrades, monitoring practices, and automation applications monitoring centers should seriously consider


Customer care enhancements that your team can use to make a difference


Monitoring center innovation


ESX SESSION TRACK

The Business of Monitoring

Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.


Related Courses

New Monitoring Trends and Practices That Reduce False Alarm Dispatches

Monitoring Center Benchmarking: Track. Measure. Manage.
https://esxweb.com/wp-content/uploads/2022/05/Larry-Folsom.jpg

Speaker

Larry Folsom


https://esxweb.com/wp-content/uploads/2022/06/Anthony_Iannone-1.jpg

Speaker

Anthony Iannone