ESX 2022
Session Details
Friday,
June 17
9:45- 10:45AM CT
The Business of Monitoring
Monitoring Innovation in Action
In today’s ever-changing marketplace, it is critical that monitoring centers keep up with technology innovations, enhanced services, and monitoring trends to remain relevant and successful.
This becomes a delicate balancing act for monitoring centers to process a significant amount of alarm signals while also attempting to deliver a high-touch customer experience. Join us to learn about monitoring center innovation and to look at the latest automation tools monitoring centers will need to enhance their services and deliver a quality customer experience, including improving operational efficiencies.
In this session, you’ll learn:
Ideas on how to balance technology innovations and enhanced services with a high-touch customer experience
Technology upgrades, monitoring practices, and automation applications monitoring centers should seriously consider
Customer care enhancements that your team can use to make a difference
Monitoring center innovation
ESX SESSION TRACK
The Business of Monitoring
Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.
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