ESX 2022

Session Details

June 15

10:30 – 11:30 AM CT
Customer Focused

Expert Ways to Consistently Deliver Great Customer Service

Delivering great customer service means following best practices and using technology that supports and tracks the customer experience journey.

With today’s hyper-personalized service expectations, there is a need to not just meet end user expectations, but to exceed them. Delighting your customer keeps them loyal to you and your business, earning you an excellent reputation and referrals that come with it. In this educational session, be prepared to learn about the secrets of customer service. Ready to understand and implement the secrets of customer service?

In this session, you’ll learn:

Customer service is a culmination of many touch points within your company

Engaged employees, customer experience, and a company’s profits have a direct correlation

Top ways your company can improve the customer experience right away


Engaging Customers

An important component in your customer engagement strategy is delivering a hyper-personalized experience that tailors products, services, and experiences according to their needs and wants. Learn how this strategy provides an emotional connection between a customer and your brand to buy more and refer more and deepen their loyalty.

Related Courses

Leveraging Data: Analytics that Drive Customer Experience, Sales and RMR

Top 5 Ways to Authentically Keep Your Customers Loyal


Rich Campbell


Judy Ford