BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ESX - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:ESX X-ORIGINAL-URL:https://esxweb.com X-WR-CALDESC:Events for ESX REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Asia/Dubai BEGIN:STANDARD TZOFFSETFROM:+0400 TZOFFSETTO:+0400 TZNAME:+04 DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260602T093500 DTEND;TZID=Asia/Dubai:20260602T105000 DTSTAMP:20260407T114651 CREATED:20260107T231031Z LAST-MODIFIED:20260402T132522Z UID:10000130-1780392900-1780397400@esxweb.com SUMMARY:Mastering Your True Labor Cost DESCRIPTION:FIELD OPERATIONSMastering Your True Labor Cost Every technician deployment carries a cost—and it’s more than just wages and fuel. From benefits and overhead to time utilization and opportunity costs\, the true expense of sending a technician into the field is often underestimated.In this session\, you’ll learn the methodology to calculate labor rates accurately\, understand the impact on margins\, and apply markups that safeguard profitability. Gain practical tools to evaluate service efficiency\, price jobs with confidence\, and make smarter operational decisions that balance customer satisfaction with financial performance. Walk away with a clear understanding of what each technician visit really costs your business—and how to turn that knowledge into stronger margins. Mastering Your True Labor Cost \nThe ESA team is excited to see you at this event. Mastering Your True Labor Cost  \nIn this session\, you’ll learn to: Identify cost components that impact field service profitability. Set pricing structures that protect your bottom line. Make data-driven decisions about service deployment and efficiency. Convert cost insights into improved financial performance. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n \n \n \n Matthew CarlsonController at Doyle Security Systems \n \n \n \n \n \n \n \n \n John NemerofskyChief Operating Officer of SAGE Integration \n \n \n \n \n \n \n \n \n Rob PedregonDirector of Operations & General Manager at iWiredModerator \n \n \n \n \n \n \n \n \n Johnathan GeorgeCEO of Vangeo Technology Group (iWired/HomeRun Electronics)ESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving. Mastering Your True Labor Cost \nThis Track is sponsored by: URL:https://esxweb.com/event/mastering-your-true-labor-cost/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_Field-Operation.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260602T110000 DTEND;TZID=Asia/Dubai:20260602T121500 DTSTAMP:20260407T114651 CREATED:20260107T232124Z LAST-MODIFIED:20260402T045124Z UID:10000131-1780398000-1780402500@esxweb.com SUMMARY:Coaching Technicians to Sell: Turning Customer Interactions into Sales Wins DESCRIPTION:FIELD OPERATIONSCoaching Technicians to Sell: Turning Customer Interactions into Sales WinsTechnicians are natural problem-solvers with unique access to customers at critical moments. With the right coaching\, they can also become powerful drivers of revenue and loyalty. This session shows managers how to train technicians to identify upsell opportunities\, confidently present add-on solutions\, and turn every customer interaction into a growth opportunity. We’ll also explore simple ways to encourage Google reviews and design incentive programs that motivate without distracting. Walk away with practical tools to empower your field team to not only fix problems but also fuel sales and strengthen customer loyalty.  \nThe ESA team is excited to see you at this event. OP.2 Coaching Technicians to Sell: Turning Customer Interactions into Sales Wins \nIn this session\, you’ll learn to: Train technicians to recognize and present upsell opportunities during service calls. Build confidence in your team to recommend solutions that benefit customers. How to implement effective marketing strategies to promote video monitoring Design incentive programs that drive results without creating distractions. Leverage customer interactions to boost reviews and strengthen long-term loyalty. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n \n \n \n Jon PerryPresident at Sting Alarm \n \n \n \n \n \n \n \n \n David DeCampOwner of All Security Co\, LLCModerator \n \n \n \n \n \n \n \n \n April ChastainVP Internal Operations & Merger Implementation at Owen Security SolutionsESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving.  \nThis Track is sponsored by: URL:https://esxweb.com/event/coaching-technicians-to-sell-turning-customer-interactions-into-sales-wins/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_Field-Operation.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260603T090000 DTEND;TZID=Asia/Dubai:20260603T101500 DTSTAMP:20260407T114651 CREATED:20260107T235432Z LAST-MODIFIED:20260402T132821Z UID:10000132-1780477200-1780481700@esxweb.com SUMMARY:Code Red: Navigating the Latest Fire System Regulations DESCRIPTION:FIELD OPERATIONS Code Red: Navigating the Latest Fire System Regulations You’ve mastered standard installations and built a solid client base. Now new fire codes are reshaping how we install and service systems – creating both challenges and opportunities for prepared integrators. This session breaks down the latest NFPA changes and emerging compliance requirements that directly impact your business. Learn how regulatory changes create new recurring revenue (RMR) through enhanced maintenance requirements and compliance services. We’ll cover new standards\, complex code interpretations\, and how to position yourself in the business of life safety. Discover how to turn regulatory complexity into competitive advantage\, commanding premium rates for expertise others lack. Walk away with strategies for building a profitable compliance-focused service division.  \nThe ESA team is excited to see you at this event. Code Red: Navigating the Latest Fire System Regulations \nIn this session\, you’ll learn to: Navigate recent NFPA changes and new compliance requirements. Convert regulatory demands into recurring revenue opportunities. Command premium rates by positioning yourself as the compliance expert. Build a profitable service division focused on life safety standards. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n ESX-Speakers-Mark Popkowski\n \n \n Mark PopkowskiPresident & CEO of Modern System Concepts \n \n \n \n \n \n \n \n \n Gregory R BreyerVice President of Design and Compliance at Zeus Fire & SecurityModerator \n \n \n \n \n \n \n \n \n Peter GoldringPresident of Goldring ProtectionESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving.  \nThis Track is sponsored by: URL:https://esxweb.com/event/code-red-navigating-the-latest-fire-system-regulations/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_Field-Operation_2Badges.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260603T151500 DTEND;TZID=Asia/Dubai:20260603T163000 DTSTAMP:20260407T114651 CREATED:20260108T000314Z LAST-MODIFIED:20260402T045811Z UID:10000133-1780499700-1780504200@esxweb.com SUMMARY:From Completion to Continuous Improvement: The Power of Post-Job Assessments DESCRIPTION:FIELD OPERATIONSFrom Completion to Continuous Improvement: The Power of Post-Job AssessmentsCompleting a project isn’t the finish line—it’s the launchpad for continuous improvement. Conducting post-job assessments\, especially projects that deviate significantly — typically 10% or more — from expectations\, is essential to evaluating both financial and operational performance.In this session\, we’ll review practical tools and methods to analyze project outcomes\, uncover root causes of variances\, and capture customer feedback that strengthens future work. Industry experts will share proven strategies for documenting lessons learned\, identifying installation upsells and RMR opportunities\, and streamlining closeout processes. Walk away with practical templates and best practices to reduce callbacks\, boost profitability\, and transform every completed project into a catalyst for stronger client relationships and long-term success.  \nThe ESA team is excited to see you at this event. From Completion to Continuous Improvement: The Power of Post-Job Assessments \nIn this session\, you’ll learn to: Evaluate project variances to identify financial and operational improvements. Capture customer feedback and lessons learned that strengthen future performance. Uncover upselling and recurring revenue opportunities during project closeout. Reduce callbacks and boost profitability using proven assessment templates and best practices. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n \n \n \n Cindy PonderRegional Director at Pye-Barker Fire & Safety \n \n \n \n \n \n \n \n \n Jeremy DaumenVP of Branch Operationsat Doyle SecurityModerator \n \n \n \n \n \n \n \n \n April ChastainVP Internal Operations & Merger Implementation at Owen Security SolutionsESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving.  \nThis Track is sponsored by: URL:https://esxweb.com/event/from-completion-to-continuous-improvement-the-power-of-post-job-assessments/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_FieldOperation_Badge.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260604T084500 DTEND;TZID=Asia/Dubai:20260604T100000 DTSTAMP:20260407T114651 CREATED:20260108T000926Z LAST-MODIFIED:20260402T133114Z UID:10000134-1780562700-1780567200@esxweb.com SUMMARY:Smarter Ops: Using Technology to Run Leaner\, Faster\, and More Profitably DESCRIPTION:FIELD OPERATIONSSmarter Ops: Using Technology to Run Leaner\, Faster\, and More ProfitablyThe right technology stack can help security and life safety integrators streamline processes\, reduce errors\, and gain real-time visibility across the business. But with so many platforms and tools available\, where do you start—and how do you avoid the chaos of tech overload? This session breaks down how to evaluate\, implement\, and integrate field service management software that fits your business. We’ll explore how to automate key workflows such as dispatching\, work orders\, inventory management\, and invoicing\, while ensuring your systems work together. Whether you’re just starting your digital transformation journey or looking to tighten up your tech stack\, you’ll leave with a clear roadmap to run smarter\, leaner operations—with fewer headaches and stronger results. \nThe ESA team is excited to see you at this event. Smarter Ops: Using Technology to Run Leaner\, Faster\, and More Profitably \nIn this session\, you’ll learn to: Evaluate and implement field service management software that fits your operation. Automate dispatching\, work orders\, inventory\, and invoicing to reduce errors. Integrate systems effectively to avoid tech overload and workflow friction. Build a clear roadmap for digital transformation that delivers measurable results. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n \n \n \n Ben PurcellDirector of Operations & Sales at Silent Guard \n \n \n \n \n \n \n \n \n Sean GithensVice President and Chief Operating Officer at Redwire \n \n \n \n \n \n \n \n \n Max ThomasPresident of Gallaher Fire\, Security & Communications – (Gallaher & Associates\, Inc. A Zeus Company)ESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving.  \nThis Track is sponsored by: URL:https://esxweb.com/event/smarter-ops-using-technology-to-run-leaner-faster-and-more-profitably/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_Field-Operation.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Dubai:20260604T101500 DTEND;TZID=Asia/Dubai:20260604T113000 DTSTAMP:20260407T114651 CREATED:20260108T002222Z LAST-MODIFIED:20260402T133632Z UID:10000135-1780568100-1780572600@esxweb.com SUMMARY:Profit in Focus: Real-Time Gross Margin Reporting DESCRIPTION:FIELD OPERATIONS Profit in Focus: Real-Time Gross Margin ReportingIf you can’t measure it\, you can’t improve it. Weekly gross margin reports provide visibility into technician performance and profitability\, yet many integrators in the security and life safety industry struggle to establish a consistent system for tracking and applying the data.In this session\, you’ll learn how to design meaningful gross margin reports\, integrate them into your weekly operations\, and use scorecards to keep your team accountable and aligned. Hear how integrators are transforming their businesses by making gross margin reporting a core driver of their growth and profitability strategy. \nThe ESA team is excited to see you at this event. Profit in Focus: Real-Time Gross Margin Reporting  \nIn this session\, you’ll learn: Design meaningful gross margin reports that reveal technician performance and profitability. Integrate weekly tracking systems into operations for consistent visibility. Use scorecards to drive accountability and align your team with financial goals. Transform reporting data into actionable strategies that fuel growth. An ESX Executive Pass or Deluxe Pass is required to gain access to this and all best-practice sharing sessions. \nREGISTER FOR AN EXECUTIVE OR DELUXE PASS TO ACCESS THIS COURSE.See all CEU credits available for attending ESX 2026 education sessions. MORE \nTHIS COURSE IS ELIGIBLE FOR CEU CREDITSPresenters \n \n \n \n \n \n \n \n \n Amy BeckerChief Operating Officer at LOUD Security Systems \n \n \n \n \n \n \n \n \n Dena DomeyChief Financial Officer at Alarm New England \n \n \n \n \n \n \n \n \n John NemerofskyChief Operating Officer of SAGE IntegrationESX EDUCATION TRACKField OperationsLearn how to streamline scheduling\, optimize dispatching\, and manage inventory and fleets to maximize technician productivity and profitability. Gain insights into best practices for job costing\, quality control\, and workforce development. Discover how to leverage technology and data to gain real-time visibility into field activities\, enabling smarter decisions and proactive problem-solving.  \nThis Track is sponsored by: URL:https://esxweb.com/event/profit-in-focus-real-time-gross-margin-reporting/ CATEGORIES:Education Sessions ATTACH;FMTTYPE=image/png:https://esxweb.com/wp-content/uploads/2026/01/Edu_Field-Operation.png END:VEVENT END:VCALENDAR