ESX EDUCATION – WEDNESDAY

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4 days / 32 sessions. Tactical Advice Shared.
Wednesday, June 15

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Wednesday Best-Practice Sharing Sessions


  • Top 5 Ways to Authentically Keep Your Customers Loyal
  • Navigating a Tight Labor Market – Find. Retain. Augment.
  • Industry Introspective – Challenges, Trends and Opportunities
  • Measure Your Financial Results with the Right Metrics – Financial Boot Camp (Part 1)
  • SMBs – Expanding Opportunities with New Services
Top 5 Ways to Authentically Keep Your Customers Loyal
Customer Focused

Top 5 Ways to Authentically Keep Your Customers Loyal

A growing company should focus on both attracting and keeping customers. Learning a “focus on both” customer strategy is essential to sustainable growth and profitability. When a company is successful in executing this strategy, it reaps the benefits of retaining customers and increasing profits. However, customer behavior has changed dramatically because of social media platforms. Customer engagement needs to go beyond a “push marketing” to a “pull marketing” campaign that draws them in by telling compelling stories and addressing customer needs and interests on an ongoing basis. Click the button below to learn more on this ESX Wednesday session.


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Navigating a Tight Labor Market – Find. Retain. Augment.
Employee Focused

Navigating a Tight Labor Market – Find. Retain. Augment.

A company’s ability to hire and retain talent has profound consequences for its capacity to grow its revenues and maintain a high level of customer service. In tight labor markets, not only is there a talent shortage, but as competition for skilled labor increases, so do wages and benefits. Coupled with remote, flexible or hybrid working policies, employees have more choices in the current workforce environment. Employee acquisition and retention is fast becoming a competitive differentiator.

In this session, you’ll learn:

  • Why it’s critical to track employee turnover and its root causes, including identifying who may be the most at risk to resign
  • The potential long-term effects of paying top dollar
  • Remote working scenarios that may work for you and your team
  • How to establish the right culture to attract and retain employees, and keep them from being poached

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Industry Introspective – Challenges, Trends and Opportunities
The Future is Now

Industry Introspective – Challenges, Trends and Opportunities

The pandemic has changed the world, and its effects will be lasting in the near future. Regardless of the industry, change happened, touching each one in different ways. The security industry wasn’t immune to the effects of Covid. However, many dealers and integrators flourished during the pandemic, as they adapted to change and were aggressive in their approach to tackling the new normal. Profound and practical applications are being applied to innovative technology and services, especially as artificial intelligence and machine learning gain more acceptance. The delivery of security services is being affected by remote working models, cost of higher wages, reinvention of supply-chains, new applications of technology, and critical protection of information security. Click the button below to learn more on this ESX Wednesday session.


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Measure Your Financial Results with the Right Metrics – Financial Boot Camp (Part 1)
Financial Growth

Measure Your Financial Results with the Right Metrics – Financial Boot Camp (Part 1)

It’s all in the numbers. As a business owner or executive, there are certain numbers you need to watch to monitor the health of your business. This intensive two-part metrics boot camp will run you through which numbers you need to keep your eyes on and how to interpret them. Many entrepreneurs, owners and executives are not proficient in interpreting numbers from financial statements. Understanding what your financial statements are telling you is critical to properly running your business. With a solid financial foundation, you can wisely grow your revenues and improve your bottom-line results.


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SMBs – Expanding Opportunities with New Services
New Markets

SMBs – Expanding Opportunities with New Services

As the world experiences a digital transformation and a renewed reliance on broadband services, small to medium businesses (SMBs) are poised to invest in their physical security and network systems.  According to Parks Associates, 21% of SMBs report a need for products and monitoring services that deliver safety and security for their employees and business. Currently, one-half of SMBs have a security system, with 45% of those systems being professionally monitored.


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Late Morning Sessions

10:30 – 11:30AM

  • Expert Ways to Consistently Deliver Great Customer Service
  • Sales Management – Coaching Talent for Success
  • Labor Utilization Methods – Best Practices to Manage Rising Costs
  • Cash is King – Top 5 Ways to Improve Cash Flow – Financial Boot Camp (Part 2)
  • Top 5 Factors Before Entering the Multifamily Market
Expert Ways to Consistently Deliver Great Customer Service
Customer Focused

Expert Ways to Consistently Deliver Great Customer Service

Delivering great customer service means following best practices and using technology that supports and tracks the customer experience journey. With today’s hyper-personalized service expectations, there is a need to not just meet end user expectations, but to exceed them. Delighting your customer keeps them loyal to you and your business, earning you an excellent reputation and referrals that come with it.


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Sales Management – Coaching Talent for Success
Employee Focused

Sales Management – Coaching Talent for Success

Sales Management – Coaching Talent for Success  

Sales managers need to learn how to mentor, manage, and motive salespeople. With the right tools, they will be much better equipped to coach and make a positive impact. If done right, your investment in sales training, coaching and technology will elevate your sales team’s performance, growth, and retention.


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Labor Utilization Methods – Best Practices to Manage Rising Costs
The Business of Security

Labor Utilization Methods – Best Practices to Manage Rising Costs

Labor-intensive industries face staffing shortages as competition for skilled labor accelerates, causing a steady increase in pay and benefits. Companies feel the pressure to reduce the labor budget, but how can a business owner tackle labor costs strategically and optimize operations without rocking the boat? With a strong operational plan, your company can gain increased visibility into your labor spending, applying the insights into reducing labor costs and improving employee productivity.


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Cash is King – Top 5 Ways to Improve Cash Flow – Financial Boot Camp (Part 2)
Financial Growth

Cash is King – Top 5 Ways to Improve Cash Flow – Financial Boot Camp (Part 2)

Although revenue growth and net profit are important components of a successful business, mastering cash flow is essential in running a business that lives to see another day. Even businesses generating lots of revenue and profit can quickly get into financial trouble if cash flow issues arise and their balance sheet consistently sees red. Cash flow is crucial to keeping your business healthy and viable. Our experts will help you master the art of proper cash flow management.


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Top 5 Factors Before Entering the Multifamily Market
New Markets

Top 5 Factors Before Entering the Multifamily Market

96% of recent smart home device deployments in Multi-dwelling Units (MDUs), such as apartments and condos, were made fewer than five years ago, and 84% of property managers intend to install internet-connected devices in the next 12 months.  Attracting and retaining residents, increasing rent, and improving property security are the leading benefits that can prompt smart home device adoption.  Property managers expect to achieve ROI on smart home investments in two to three years. The brands offered and the ability to integrate smart home systems into existing management systems are the most important factors for smart home vendor selection.


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Why ESX Education?

About ESX Educational Sessions

ESX’s educational program delivers best practices and new concepts. The peer-to-peer driven seminars are boasted as one of the strongest educational opportunities in the market, arming attendees with tactical advice they can put to work in their own businesses.

Session Tracks

Customer Focused
Employee Focused
Business of Security


Financial Growth
New Markets
Increased Sales


The Business of Monitoring
The Future is Now



NEW

Executive Leadership Track



ESX Wednesday Events

Don’t miss out on ESX Wednesday events, fill with educational sessions that will teach you about keeping customers loyal, great customer service and more. ESX, owned by ESA, is a channel-focused national exhibition, the ESX Expo is where electronic security and life safety pros can have quality conversations. Ready for all of the ESX Wednesday events? Register now, tickets are in limited supply.