ESX 2022

Session Details

June 16

3:15- 4:15PM CT

The Business of Monitoring

New Monitoring Trends and Practices That Reduce False Alarm Dispatches

Since the dawn of the electronic security industry, a 90+% false alarm rate has been associated with alarm dispatches, causing police departments to assign a lower priority on responding to burglar alarms.

Often, they even adopt a non-response stance, permits and false alarm fines, or enact a verified-only response requirement. With the recent calls for reducing police budgets, alarm response is becoming more contested for those cities that are seeing budgets reduced. This means the industry needs to turn to technology, using best practices that minimize false alarm dispatches. Video and audio technologies, including tapping into better communication paths to reach end users, offer additional resources that help operators assess alarm activations more effectively and efficiently before dispatching the police. These technologies allow dealers and integrators to differentiate themselves from the competition, while increasing RMR too. Join this educational session to learn about alarm verification and more.

In this session, you’ll learn:

The various forms of alarm verification

Why alarm verification is important to all stakeholders – end users, dealers, monitoring centers and first responders

Top ways your company can improve the customer experience right away

What to consider when selling alarm verification to end users

The communication services utilized to get a response from end users during an alarm activation

How to use available technologies that generate a higher recurring revenue model


The Business of Monitoring

Delivering quality security and life safety monitoring services to end-users, including cloud-based lifestyle enhancements, is mission critical 24/7. Discover best-of-breed operator training, state-of-the-art technology infrastructure, and vital monitoring processes and procedures for next-gen central stations. Learn from seasoned professionals who share best practices to maximize your 24/7 monitoring operation effectively and profitably.

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